- The CSR will work in our showroom at the Edmonton location.
- Answering customer phone calls and working with customers in the showroom; sharing accurate information and product knowledge, ensuring exceptional service and customer satisfaction.
- Respond, communicate, and provide timely information by phone, and email.
- Assist customers by processing orders, product returns and claims.
- Maintain the showroom by routinely cleaning displays, ensuring floors and aisles are kept clear and tidy, and that all products are properly tagged and visible.
- Motivated, energetic individual who has the ability to deal with customers in a professional manner.
- Office administration – filing, invoicing, preparing bank deposits, and other varying clerical duties.
- Experience in the cabinetry & millwork or hardware distribution related industry considered an asset.
- Familiar with order entry processes and procedures.
- Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts.
- Strong organizational and time-management skills, accuracy, and the ability to multi-task.
- Self-Starter and willingness to take initiative.
- Independent in carrying out daily tasks.
- Working knowledge of Microsoft Office (Outlook, Excel, Word, etc.).
- Demonstrated flexibility to adapt to changes in procedures, job assignments and work schedules.
- Participate in training sessions on new products.
- Must be punctual, have a desire to learn, and detail-orientated.
- Salary that is based on experience.
- Employee Share Purchase Plan (ESPP).
- Group insurance plan.
CUSTOMER SERVICE REPRESENTATIVE - Edmonton, Canada - Richelieu
Description
Who are we?
Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
Our customers – More than 100,000 customers in North America : kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
Our team –3,000 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.
We are looking to fill a permanent position of Customer Service Representative for our Edmonton Showroom, a division of Richelieu.
Position Description:
Key Attributes:
What we are offering: