Help Desk Associate - Toronto, Canada - Hearinglife Ltd.

Hearinglife Ltd.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign ), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices._

At HearingLife we are the

Modern Hearing Care Professionals:
Our Purpose is to provide Life-Changing Hearing Health with a Mission of Helping More People Hear Better._

Reporting to the IT Director, the Help Desk Associate is responsible for providing a high level of IT service and support for the Company's employees.

Coordinate the IT helpdesk for internal users (IT support) within the organization. To ensure that the role is in compliance with the Company's high standards of performance for optimal business functioning.

Duties and Responsibilities

Coordinate and manage the Companies internal help desk IT system by assigning issues, resolving, escalating or providing a temporary solution to all user requests
Work with HR to onboard, support and offboard all staff
Assist the I.T Support Specialists and Helpdesk Associate for all IT related issues as required
Set up and install hardware/software for computers at Head Office and clinics
Organize and deploy new OS updates (Windows) for necessary upgrades related to Computer workstations, desktops and laptops
Setup, troubleshoot printers at Head Office and clinics as needed
Work alongside current IT staff to support both Toronto Head Office and clinics
Set up new user accounts and groups using internal web portal
Create shared mailboxes/resources
Ultimately responsible for keeping network clean, virus and spyware free
Works closely with all departments regarding any IT functions/issues necessary to drive and support the production lines
Support users on use of the Cisco VPN client
Configure user accounts in the corporate intranet environment (SharePoint)
Configuration and support of Company's mobile devices (Apple iPhone/Samsung Android)
May perform special projects as required by the IT Director
All other duties as assigned

Education and Experience

Postsecondary education such as a diploma or degree in information systems, communications, computer science, or another related field is required

years of related experience

General PC support, troubleshooting, assembly and repair
Knowledge of Active Directory administration, including managing and creating Organizational Units and Group Policies, an asset
Valid drivers license required to fulfill duties across locations
Must be detail oriented and organized in order to handle multiple priorities in a fastpaced environment
Excellent interpersonal, time management and communication skills
Able to work independently and prioritize tasks/responsibilities
Dependability to work assigned hours to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position

Accommodation
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.