- Book appointments from incoming calls.
- Ensure that appointments are properly spread out for optimal flow at the service desk.
- Follow up with all missed or cancelled appointments and ensure that they are rescheduled.
- Ensure that customer information is up to date, including address, email and cell phone.
- Ensure that all vehicle information is accurate.
- Keep in communication with sales department deliveries to pre-book first seasonal tire swap.
- Ensure that all necessary details are accurately inputted to appointment notes.
- CSI follow up calls.
- Ensuring every guest has a 10 out 10 experience.
- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.
- Experience in a dealership service department would be considered an asset.
- Works well in a team environment.
Service Coordinator - Orangeville, Canada - Orangeville Honda
2 weeks ago
Description
Job Duties
:What We Look For:
At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
Whether you're new to the automotive industry or you're looking for more growth opportunities, we would love to meet you
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.