Account Manager - Concord, Canada - Operatio Marketing

Operatio Marketing

Verified Company

Concord, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Operatio Marketing:

Don't think of us as an agency. Think of us as a consultancy that executes on digital strategy.

Operatio Marketing focuses on the operations of each and every customer to understand what digital strategy will generate the highest ROI.

We take everything into consideration while developing our marketing strategies.

The Position:

We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm The Account Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of digital projects according to clients needs and objectives.

At the same time, this person needs to grow and managed a 3-person Account Management team to ensure all deliverables and KPIs are being met for all clients.

Responsibilities:

Leverage historical data, community feedback, and upcoming trends to develop marketing strategy that drives positive results across client KPI's
Serve as the lead point of contact for all client account management matters
Build and maintain strong, long lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation
Create and deliver marketing strategy documentation and help develop RFPs for existing and new clients
Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives
Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion
Work with internal teams to forecast, track and communicate to the client the key account metrics
Develop new business with existing clients and/or identify areas of improvement
Prepare reports on account status to internal stakeholders
Assist with challenging client requests or issue escalations as needed

Requirements:

Proven work experience in,
Marketing, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
Must have at least 35 years of experience in a Customer Service position
Must have at least 35 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning
Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
Must have at least 3 year of experience working in an Agency setting
Prior experience delivering clientfocused solutions to customer needs
Must have strong time management, organizational and analytical skills
Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
Must have strong communication skills (written and verbal)
Ability to work in a multifunctional team environment with rapidly changing priorities
Knowledge of Real Estate, Franchising, Construction, Professional Services, Ecommerce and Medical industries considered an asset
Proven focus on attention to detail
MUST HAVE HUSTLE