Education Specialist - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

EDUCATION SPECIALIST

Posting #: 926964

Union:
Non-Union

Site: 67 College St.

Department:
Digital Education, UHN Digital, Technology & Innovation Portfolio

Reports to:
Manager, Digital Education

Hours: 37.5 per week

Salary:
$35.83 to $44.79 per hour (To commensurate with experience and consistent with UHN compensation policy)

Status:
Permanent Full-Time

Posted Date:
Dec 1, 2023

Closing Date:
Until Filled

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

In December of 2023, UHN is implementing SAP's best-in class supply chain, procurement, and financial systems as part of finance and supply chain transformation project.

As UHN transitions from project to sustainment mode, the support model includes education and training operational mode.

The role of the Education Specialist plays a significant part in supporting and contributing to this transformation through the design and delivery of instructor-led, eLearning, and virtually delivered courses and support, to all levels of staff using the SAP system.

Duties

Instructional Design

Develop excellent working relationships and effectively communicate verbally and in writing with Finance Sustainment Leader and Subject Matter Experts to support the design and maintenance of instructorled or eLearning course content
Utilize skills to design technical training courses for virtual instructorled modality; includes design, development, prototyping, testing and maintenance of virtual instructorled classes
Establish excellent working relationship with people from different areas of expertise with varying degrees of technical experience and skills
Successfully employ project management knowledge and expertise
Demonstrate foundational knowledge of job functions and workflows of client groups
Actively participate in and contribute to problemsolving team discussions by providing creative recommendations in how to improve training programs

eLearning Content Design

Produce online learning content storyboards on time in accordance with established technical guidelines standards and instructional design
Partner with Digital Education eLearning Specialist to design, develop, and configure quality SCORM compliant and HTML elearning
Utilize adult education principles skills to design and review content storyboards, Q/A prototypes, and maintain content

Monitors and evaluates the effectiveness of training programs

Regularly seek feedback from Finance Sustainment Leader, Subject Matter Experts and users
Identify and make appropriate changes to assigned training programs and materials as required based on participant, SME, peer feedback, evaluation results and observations

Provide quality customer service in delivery of educational services through operational effectiveness

Demonstrate effective project management, administrative and organizational skills and manages time appropriately for all assigned work, including target dates for creating new instructional designs, handouts and performing other tasks
Training reference and support materials are successfully and accurately written and convey concepts clearly, incorporating effectual use of graphics and white space and demonstrating strong writing skills
Independently follows through on initiatives; mínimal supervision required to complete work
Able to problemsolve and resolve issues in a timely manner
Able to anticipate, problemsolve, and respond appropriately to training and content inquiries in a timely manner
Construct well thoughtout decisions on complex or ambiguous issues
Solution oriented, considers impact and mid

- to long-term effects of decisions/solutions

Work on complex problems and provide innovative and creative solutions that will achieve quality and work process improvements
Perform crossfunctional and/or other duties consistent with the job classification, as assigned or requested.
Work in compliance with the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.