Food and Beverage Coordinator - Vancouver, Canada - Holiday Inn Downtown Vancouver

Description

You will support the overall Food & Beverage operation of the hotel Restaurant and Banquets.

Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, courteous service in accordance with Holiday Inn brand Food & Beverage standards.

As a Food & Beverage Coordinator you are responsible to support the Food & Beverage Management in the day-to-day operation by performing administrational and operational tasks, whereby your role will include key responsibilities such as:

• Assist in controlling and analyzing quality levels of products and service, guest satisfaction, operating costs and sanitation
• Proactively selling the food and beverages options for the hotels and meeting spaces.
• Assist with the compilation of new menus and beverage lists
• Attend and contribute to weekly Food & Beverage departmental meetings and sales meetings.
• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters
• Answering meeting / banquet enquiries, dining reservations and arrange parties or special services for breakfast/lunch or dinner.
• Greets guests, escorts them to tables, and provides menus.
• Resolves any customer issues as necessary
• Assists in coordinating activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and checks menus to ensure that they are cleaned and updated on a regular basis.
• Presents menu, answers questions, and makes suggestions regarding food and service; as well as, review the special of the day if available.
• Concludes the guest's experience by thanking them for their visit and welcoming their return upon exit.
• Other duties may be assigned as business demand.

GUEST EXPERIENCE

• Displays passion in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest and associate relations.
• Facilitates pre and postmeal/event briefings to educate associates on menu items and service issues.
• Coordinates with the Maintenance department and manages an effective repair and proactive maintenance program.

QUALIFICATION

• Previous experience in a Food & Beverage/Restaurant operations supervisory/ management role
• Diploma or certification in Hotel Management or related field will give you an advantage.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• Serving it Right and FoodSafe Level 1 are required.
• Experience with Squirrel POS system.
• Experience with Sales Force and OPERA will give you an advantage.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, followup and hands on management.
• Maintains service, sanitation, food handling and sanitation standards.

Just some of the benefits you will enjoy as Food and Beverage Coordinator at Holiday Inn Vancouver Downtown, part of IHG Hotels

• Free meals on duty
• Uniform provided and laundered complimentary
• Discounted hotel stays across IHG Hotels not just for you but also your family and friends from the day you start
• Attractive salary packages plus gratuity
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across IHG Hotels worldwide
• And lots, lots more

Salary:
$45,000.00-$48,000.00 per year


Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Onsite gym
• Onsite parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Vancouver, BC V6Z 1R2: reliably commute or plan to relocate before starting work (preferred)

Experience:

• First-

Line Managers: 1 year (preferred)


Work Location:
One location