User Support Technician - Brampton, Canada - KEY IT MATTERS

KEY IT MATTERS
KEY IT MATTERS
Verified Company
Brampton, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

  • Experience: 1 year to less than 2 years

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Other benefits:


  • Other benefits
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
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