IT Support Technician - Mississauga, Canada - CooperSurgical

CooperSurgical
CooperSurgical
Verified Company
Mississauga, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
ExternalDescriptionStr

ExternalQualificationsStr

  • Technical Degree in computer science for IT, or related field.
  • A minimum of 5 years' experience supporting PC and laptop hardware and software in a corporate environment.
  • Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
  • Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Active Directory environment.
  • Handson hardware troubleshooting experience.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Strong written and oral communication skills in English is required to communicate with the global team.
  • Ability to present ideas in userfriendly language.
  • Analytical and problemsolving abilities, with keen attention to detail.
  • Selfmotivated and directed, with the ability to effectively prioritize and execute tasks in a highpressure environment.
  • Experience working in a teamoriented, collaborative environment.
  • Ability to work independently
  • Strong customerservice orientation.
  • Ability to multitask in a fastpaced environment.
InternalQualificationsStr

  • Technical Degree in computer science for IT, or related field.
  • A minimum of 5 years' experience supporting PC and laptop hardware and software in a corporate environment.
  • Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
  • Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Active Directory environment.
  • Handson hardware troubleshooting experience.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Strong written and oral communication skills in English is required to communicate with the global team.
  • Ability to present ideas in userfriendly language.
  • Analytical and problemsolving abilities, with keen attention to detail.
  • Selfmotivated and directed, with the ability to effectively prioritize and execute tasks in a highpressure environment.
  • Experience working in a teamoriented, collaborative environment.
  • Ability to work independently
  • Strong customerservice orientation.
  • Ability to multitask in a fastpaced environment.
InternalResponsibilitiesStr

  • Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support for offsite users as needed
  • Applying, installing, diagnosing, repairing, maintaining, and upgrading PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
  • Install, configure, test, patch, maintain, monitor, and troubleshoot enduser workstations and related hardware and software to deliver required service levels.
  • Collaborate with network and server administrators to ensure efficient operation of the company's computing environment or resolve issues with enduser workstation networking software products.
  • Maintain assigned work requests in Service Desk tool and resolve within SLA.
  • Collaborate with other areas of the department to ensure larger problems tickets are addressed and resolved in a timely fashion.
  • Assist in resolution of escalated support requests.
  • Liaise with local thirdparty support and equipment vendors.
  • Comply with SOX and internal policies and internal controls and company policies.
  • Perform assigned project work to meet due dates.
  • Keep process and SOP documentation updated or create new documentation where needed.
  • User account provisioning including add/remove/change.
  • Identify and suggest areas for process improvement.
  • Purchase hardware/software as required by the department, maintain local inventory for quick deployment.
  • Performs additional duties or assignments as directed by management
ExternalResponsibilitiesStr

  • Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support for offsite users as needed
  • Applying, installing, diagnosing, repairing, maintaining, and upgrading PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
  • Install, configure, test, patch, maintain, monitor, and troubleshoot enduser workstations and related hardware and software to deliver required service levels.
  • Collaborate with network and server administrators to ensure efficient operation of the company's computing environment or resolve issues with enduser workstation networking software products.
  • Maintain assigned work requests in Service Desk tool and resolve within SLA.
  • Collaborate with other areas of the department to ensure larger problems tickets are addressed and resolved in a
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