Guest Experience Venue Manager - Toronto - On Location

    On Location
    On Location Toronto

    1 week ago

    Full time
    Description

    We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA World Cup 2026. Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring accurate guest tiering, zone control, and appropriate staff allocation across all hospitality areas. You will be managing third party suppliers and vendors ensuring high level service delivery as per assigned scope at the assigned venue. You will manage the cross-functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey.

    Key Responsibilities

    • Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue
    • Manage selected Guest Experience vendors and all hired Guest Experience staff
    • Align guest experience and guest journey with FIFA brand standards and On Location's hospitality tiers across global and local audiences
    • Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion
    • Deliver access control system at assigned venue
    • Ensure all functions are synchronized around key journey milestones and guest experience standards
    • Ensure successful implementation of the gifting program
    • Support with delivery and distribution of the staff uniforms program
    • Ensure that all hospitality spaces are ready for match operations
    • Secure successful implementation of the entertainment program across the stadium
    • Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers
    • Manage assigned Guest Experience stadium staff

    Experience/Qualifications Needed

    • Minimum 5 years of experience in VIP hospitality across major sporting events
    • Proven ability to conceptualize and deliver large scale projects with multiple workstreams
    • Experience working in the cross functional environment
    • Experience working in multi-venue or international events
    • Strong collaboration and communication abilities
    • Fluent in English; Spanish and/or French are a strong asset
    • Willingness to travel across the USA, Mexico, and Canada.

    We would Love If You Also Have These

    • Experience with major sporting or international cultural events
    • Background in VIP hospitality, production, or brand activations

    Working Conditions

    • Fixed Term Position
    • Willingness to work on weekends and national holidays

    #J-18808-Ljbffr
  • Work in company

    Venue Management Opportunities

    Only for registered members

    Join Our Team for FIFA World Cup 2026 – Toronto Venue Management Roles Be part of history The FIFA World Cup 2026 is coming to North America, and we're hiring exceptional talent to deliver world-class experiences at our Toronto venue. · ...

    Toronto, Ontario

    3 weeks ago

  • Work in company

    Venue Management Opportunities

    Only for registered members

    Be part of history The FIFA World Cup 2026 is coming to North America, and we're hiring exceptional talent to deliver world-class experiences at our Toronto venue. · ...

    Toronto, Ontario

    1 month ago

  • Work in company

    Venue Management Opportunities

    Only for registered members

    Be part of history The FIFA World Cup 2026 is coming to North America, and we're hiring exceptional talent to deliver world-class experiences at our Toronto venue. · ...

    Toronto Full time

    1 month ago

  • Work in company

    Venue Management Opportunities

    Only for registered members

    We're hiring exceptional talent to deliver world-class experiences at our Toronto venue. · The FIFA World Cup 2026 is coming to North America and we're looking for Inside Venue Operations Manager, · Logistics Venue Manager, · Catering Venue Manager · ,Infrastructure Manager, · Wo ...

    Toronto

    1 month ago

  • Work in company

    Venue Sales and Events Manager

    Only for registered members

    The Venue Sales and Events Manager oversees the stewardship and utilization of the Cathedral and the Cathedral Centre for both Cathedral ministries and external clients. · Develop and execute revenue-generation strategies for facility rentals aligned with the Cathedral's mission, ...

    Toronto, Ontario

    1 month ago

  • Work in company

    Venue Technology Operations Manager

    Only for registered members

    PMY Group seeks an experienced Venue Technology Operations Manager to oversee IT, audiovisual, and telecommunications systems at major sports events and venues. · ...

    Toronto

    1 month ago

  • Work in company

    Venue Sales and Events Manager

    Only for registered members

    The Venue Sales and Events Manager oversees the stewardship and utilization of the Cathedral and the Cathedral Centre for both Cathedral ministries and external clients.The role is responsible for promoting the use of the facilities to support revenue generation, managing Cathedr ...

    Toronto $60,000 - $75,000 (CAD)

    1 month ago

  • Work in company

    Deputy Venue Technology Manager - FIFA World Cup 2026

    Only for registered members

    Who We Are · TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding ...

    Toronto, Ontario

    6 days ago

  • Work in company

    Director Event Technology II

    Only for registered members

    Position Overview · The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivatin ...

    Toronto, ON

    1 day ago

  • Work in company

    Senior Marketing Specialist, Events

    Only for registered members

    We are looking for a strategic and creative Senior Marketing Specialist to drive marketing efforts across Oliver & Bonacini's Events & Catering portfolio. · Lead the execution of marketing campaigns for Events & Catering. · Maintain an annual marketing calendar that aligns with b ...

    Toronto, ON

    1 month ago

  • Work in company

    Hospitality and Merchandise Insights Intern

    Only for registered members

    POSITION: Hospitality and Merchandise Insights Intern · DEPARTMENT: Merchandise · REPORTS TO: Manager, Yankees Hospitality Insights · FLSA STATUS: Hourly · LEGENDS GLOBAL · Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a ...

    Toronto, ON

    1 day ago

  • Work in company

    Venue IT Intern

    Only for registered members

    Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. · This is an IT focused internship position located in downtown Toronto at RBC Amphitheatre . ...

    Toronto, ON

    2 weeks ago

  • Work in company

    Business Operations Intern

    Only for registered members

    The Business Operations Intern is responsible for supporting the National Venue & Festival Business Operations in the planning and execution of Concerts throughout the Summer. In this unique role you will have the opportunity to learn about operations supporting multiple teams in ...

    Toronto, ON

    2 weeks ago

  • Work in company

    Venue Marketing Intern

    Only for registered members

    We are looking for someone who is passionate about live entertainment, organized and detail-oriented. The internship will provide first-hand experience in communications, media relations and venue marketing. · ...

    Toronto, ON

    2 weeks ago

  • Sales & Events Manager at Pint Public House in Downtown Toronto. Results-driven role focused on generating incremental revenue through private events, corporate bookings, buyouts, and brand activations. · ...

    Toronto, ON

    1 month ago

  • Work in company

    Manager, Audio Visual

    Only for registered members

    The Campus Events & Conference Services team is the central point of contact for events on the St. George Campus operating several full-service conference facilities and providing expert coordination and logistical support to deliver memorable and engaging events in its own space ...

    Toronto, ON

    1 month ago

  • Work in company

    Bartender

    Only for registered members

    +We are hiring a fast experienced Bartender for a high-volume supper club and nightlife venue. · ...

    Toronto, ON

    1 month ago

  • Work in company

    Territory Sales Manager

    Only for registered members

    Location: Toronto / GTA (Field-based role) · Employment: Full-time · About Us · Craft360 Beverages is a multi-brand craft beverage company behind Lost Craft and High Park Brewery, Local Spirit Distilling Co., and Dejado Tequila with a growing portfolio of beer, spirits, and ready ...

    Greater Toronto Area, ON $70,000 - $125,000 (CAD) per year

    1 week ago

  • Work in company

    Senior Campus Events Officer, Conference Services

    Only for registered members

    Date Posted: 03/04/2026 · Req ID: 47174 · Faculty/Division: University Operations & Real Estate Partnerships · Department: Campus Events and Conference SErvice · Campus: St. George (Downtown Toronto) · Existing Vacancy: Yes · Description: · About us: · The Campus Events & Confere ...

    Toronto, ON

    11 hours ago

  • Work in company Remote job

    Manager

    Only for registered members

    Looking for a bar/venue manager with industry experience. · ...

    Toronto, ON

    2 weeks ago

  • Work in company

    Chef de Cuisine

    Only for registered members

    The Chef de Cuisine is responsible for leading, motivating, and inspiring the culinary team while upholding the highest standards of culinary excellence.Communicates the vision of Malaparte to all team members and leads by example. · Reinforces O&B's values daily, inspiring the t ...

    Toronto, ON

    1 week ago

Jobs
>
Toronto