Customer Success Manager - Cambridge, Canada - AGDATA

AGDATA

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients.

With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries.

Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow.

We want our teammates to reflect the diversity of the communities in which we operate.

We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world's population continues to grow, the agricultural industry needs to scale to meet these growing demands.

At AGDATA, we're focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors.

In short, what we do matters If you want to be a part of this, then this opportunity may be for you:

Position Summary:

AGDATA is seeking a Customer Success Manager for Strategic & Emerging customer accounts who excels at establishing and cultivating executive relationships, managing multiple strategically important initiatives and maximizing the overall scope, impact and effectiveness of AGDATA's delivery for those accounts.

You should be local to our Charlotte office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

You should be local to our Charlotte office so that you can be trained on-site.

Once your training is completed, you can work from home if you prefer and may be asked to come into the office sporadically.

In this role, you will have the opportunity to

Act as a primary point of contact for customer issues, questions, concerns and escalations
Manage multiple crossfunctional tasks and be accountable for executing services on time and with quality
Establish strong customer relationships, understand the customer's business, and the challenges affecting their business
Build solid knowledge of the AGDATA services the customer uses in their daily operations and how the services support the customer's business objectives
Create and manage the calendar for regular meeting preparation, meetings, and executive updates
Support and manage the prework timeline for customer presentations (e.g. quarterly business reviews, retrospectives)
Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for customer calls and facilitating customer calls
Deliver an extraordinary customer experience

In order to be successful in your role, it is important that you

Establish and maintain contact with top decision makers at key clients
Ability to set and manage customer expectations, holding both internal and external constituencies accountable for delivering desired outcomes
Exceptional written and verbal communication skills and the ability to work well with internal functions and varying levels of customerside management
Ability to develop internal and external stakeholder networks and build relationships necessary to deliver against plans and projects
Manage multiple clients at once
Comfortable with learning and ultimately training clients on different platforms AGDATA uses
Ability to receive and implement feedback
Experience and comfortable with public speaking

It would be even better if you have the below skills/qualifications, but they are not a must.

Knowledge of Jira navigation
CRM experience
Agricultural industry experience

Considering the below some of your characteristics? Get in touch

Detail oriented
Analytical
Motivated selfstarter
Effective communicator

How AGDATA Will Have Your Back:

Emphasizing work life balance: paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year's. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & wellbeing: you have the option to choos