Scheduling Coordinator - North York, Canada - IATSE 873

IATSE 873

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IATSE is a North American Labor Union, who works in all forms of live theater, motion picture and television production, trade shows and exhibitions, television broadcasting, and concerts as well as the equipment and construction shops that support all these areas of the entertainment industry.

Job title:
Call Steward

Reporting to:
Crewing Manager

Hours:
Evening shifts on Weekdays and every Weekends availability required.

Training will be for the first 2-3 months: 9:00 am to 5:00 pm

Key Responsibilities and Requirements

Receive incoming calls, assisting members/permits with crew call and various needs and answering all incoming calls in a timely manner
Maintaining a high level of service by greeting members and permits with professionalism, and friendliness.
Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from permits/members to Crewing.
Adequate professional experience of working within scheduling and able to ensure that all vacancies in the service schedule are filled in a timely manner
Abilities to follow the seniority guidelines when crewing and understanding of job classifications of each department
Liaise with production and department heads when inputting new production information and crewing requirements.
Ability to utilize information to foster the acceptance of change or development.
Review and understand the union's dispatch procedure for name hires, bumping, seniority, daily, weekly, and show calls.
Respond to crewing calls, including book offs to ensure the booking on and off process is followed by the member and permit worker
Ability to report, and fine a permit or members for late, noshow, and abandoning post
Able to complete multiple reports regarding fines but not limited to as well as able to communicate issues to the supervisor.
Ability to escalate emergency related calls, as required, to the oncall Supervisor.
Follow office workflow procedures to ensure maximum efficiency, including detail notes of all actions completed via website
Sound communication skills, both written and verbal
Selfmotivated with the ability to identify and resolve problems independently.

Qualifications

Completion of Postsecondary degree or certification program in related field
2+ years of verifiable scheduling experience
Proficient in Microsoft Office Suites, including TEAMS, along with ability to quickly learn website and phone databases
Strong analytical skills needed to troubleshoot and solve problems
Deadlineoriented, highly organized selfstarter with self accountability
Ability to work in a fastpaced, teamoriented environment
Ability to type a minimum of 45 words per minute with 95% accuracy
Must be able to work nonstandard business hours and/or overtime when required
Must have access to a quiet environment during working hours and highspeed internet.
Maintain detailed and accurate records and logs as required

The essential functions include but are not limited to the above duties and responsibilities which are not listed in any order of priority and may be amended or added.

Must pass all phases of the interviewing process, testing, and all onboarding training requirements

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, IATSE 873 will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.

Pay:
$32.18 per hour

Benefits: