- Support teams in defining processes that must be reproducible across all teams
- Document and propose reusable templates for the operational processes of multiple software solutions
- Research existing information or gather this information from multiple stakeholders
- Identify inefficiencies and propose continuous improvements
- Adapt ITIL processes to make them lighter and compatible with agile cycles
- Ensure that changes are well documented and validated without slowing down agile deliveries
- Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives
- Bachelor's degree in computer science or equivalent
- 5+ years of relevant experience in an IT department
- Solid experience in defining and implementing processes
- Experience in a context of technological change
- Concrete experience in complex and political environments
- Concrete experience in the implementation of complex solutions, ideally between different organizations
- Significant experience in ITIL environments
- Good understanding of change management principles
- Ability to work in ambiguous situations, identify sticking points, and elevate them
- Ability to approach people, pose clear problems, and get people to determine a solution
- Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.
- Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).
- Cobit knowledge (asset)
- Experience in a DevOps environment and SAFe Agile methodologies (asset)
- Accompagner les équipes dans la définition des processus, qui doivent être reproductibles dans toutes les équipes
- Documenter et proposer des gabarits réutilisables pour les processus d'exploitation de multiples solutions logicielles
- Rechercher l'information existante ou récolter cette information auprès de multiples parties prenantes
- Identifier les inefficacités et proposer des améliorations continues
- Adapter les processus ITIL pour qu'ils soient plus légers et compatibles avec les cycles agiles
- Assurer que les changements sont bien documentés et validés sans ralentir les livraisons agiles
- Coordonner les travaux de votre équipe de travail et contribuez à établir un climat de confiance favorable à l'atteinte des objectifs
- BAC en informatique, ou l'équivalent
- 5+ années d'expérience pertinente dans un service informatique
- Solide expérience en définition et implantation de processus
- Expérience dans un contexte de changements technologiques
- Expérience concrète dans des environnements complexes et politiques
- Expérience concrète dans le passage en exploitation de solutions complexes et idéalement entre différentes organisations
- Expérience significative en environnements ITIL
- Bonne compréhension des principes de gestion de changements
- Capacité de travailler dans l'ambiguïté, à identifier les points bloquants et à les remonter
- Capacité à aller vers les gens, poser des problèmes clairs et amener les gens à déterminer une solution
- Savoir rédiger des documents et processus formels type RACI, modèle de support, offre de service, cycle de vie etc
- Démontrer des habiletés de synthèse dans les communications avec l'exécutif (messages d'impact, vulgarisés au niveau approprié et qui donnent un sens à la vision exprimée).
- Connaissances Cobit (atout)
- Expérience dans un environnement DevOps et de méthodologies Agiles SAFe (atout)
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IT Process Analyst #4892 - Montreal - Alteo
Description
Alteo is looking for an IT Process Analyst for a permanent position based in Montreal. Hybrid: 6 days in the office per month. You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.
Responsibilities
Profile
Alteo est à la recherche d'un Analyste des processus TI pour un poste permanent basé à Montréal. Hybrid: 6 jours au bureau / mois. Vous évoluerez au sein d'une équipe multi-disciplinaire et contribuerez à la transformation numérique d'une plateforme d'envergure.
Responsabilités
Profil
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processing analyst
Only for registered members Montréal, QC
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processing analyst
Full time Only for registered members Montreal
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IT Process Analyst #4892
Only for registered members Montréal, QC
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it business process analyst
Only for registered members Montreal, Quebec
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Analyst Processus d'affaire/Business Process Analyst
Only for registered members Montréal, QC
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it business process analyst
Only for registered members Montreal
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Data Processing Analyst
Only for registered members Montréal, QC
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Analyst Processus d'affaire/Business Process Analyst
Full time Only for registered members Montreal
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business analyst, business processes
Only for registered members Montreal, Quebec
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inventory process and control analyst
Full time Only for registered members Montreal
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supply chain process analyst
Only for registered members Montreal, Quebec
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inventory process and control analyst
Only for registered members Montreal
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business analyst, business processes
Only for registered members Montreal
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inventory process and control analyst
Only for registered members Montreal
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it business process analyst
Only for registered members Montréal, QC HV J
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supply chain process analyst
Only for registered members Montreal
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supply chain process analyst
Only for registered members Montreal
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Process Improvement Analyst
Only for registered members Laval, QC HS N
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Expert - PLM & Analyste Processus NX CAD / Expert - PLM & NX CAD Process Analyst
Only for registered members Montreal, Quebec
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Expert - PLM & Analyste Processus NX CAD / Expert - PLM & NX CAD Process Analyst
Only for registered members Montréal, QC
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Expert - PLM & Analyste Processus NX CAD / Expert - PLM & NX CAD Process Analyst
Only for registered members Montreal, Quebec