IT Process Analyst #4892 - Montreal - Alteo

    Alteo
    Alteo Montreal

    1 week ago

    Full time
    Description

    Alteo is looking for an IT Process Analyst for a permanent position based in Montreal. Hybrid: 6 days in the office per month. You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.

    Responsibilities

    • Support teams in defining processes that must be reproducible across all teams
    • Document and propose reusable templates for the operational processes of multiple software solutions
    • Research existing information or gather this information from multiple stakeholders
    • Identify inefficiencies and propose continuous improvements
    • Adapt ITIL processes to make them lighter and compatible with agile cycles
    • Ensure that changes are well documented and validated without slowing down agile deliveries
    • Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives

    Profile

    • Bachelor's degree in computer science or equivalent
    • 5+ years of relevant experience in an IT department
    • Solid experience in defining and implementing processes
    • Experience in a context of technological change
    • Concrete experience in complex and political environments
    • Concrete experience in the implementation of complex solutions, ideally between different organizations
    • Significant experience in ITIL environments
    • Good understanding of change management principles
    • Ability to work in ambiguous situations, identify sticking points, and elevate them
    • Ability to approach people, pose clear problems, and get people to determine a solution
    • Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.
    • Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).
    • Cobit knowledge (asset)
    • Experience in a DevOps environment and SAFe Agile methodologies (asset)

    Alteo est à la recherche d'un Analyste des processus TI pour un poste permanent basé à Montréal. Hybrid: 6 jours au bureau / mois. Vous évoluerez au sein d'une équipe multi-disciplinaire et contribuerez à la transformation numérique d'une plateforme d'envergure.

    Responsabilités

    • Accompagner les équipes dans la définition des processus, qui doivent être reproductibles dans toutes les équipes
    • Documenter et proposer des gabarits réutilisables pour les processus d'exploitation de multiples solutions logicielles
    • Rechercher l'information existante ou récolter cette information auprès de multiples parties prenantes
    • Identifier les inefficacités et proposer des améliorations continues
    • Adapter les processus ITIL pour qu'ils soient plus légers et compatibles avec les cycles agiles
    • Assurer que les changements sont bien documentés et validés sans ralentir les livraisons agiles
    • Coordonner les travaux de votre équipe de travail et contribuez à établir un climat de confiance favorable à l'atteinte des objectifs

    Profil

    • BAC en informatique, ou l'équivalent
    • 5+ années d'expérience pertinente dans un service informatique
    • Solide expérience en définition et implantation de processus
    • Expérience dans un contexte de changements technologiques
    • Expérience concrète dans des environnements complexes et politiques
    • Expérience concrète dans le passage en exploitation de solutions complexes et idéalement entre différentes organisations
    • Expérience significative en environnements ITIL
    • Bonne compréhension des principes de gestion de changements
    • Capacité de travailler dans l'ambiguïté, à identifier les points bloquants et à les remonter
    • Capacité à aller vers les gens, poser des problèmes clairs et amener les gens à déterminer une solution
    • Savoir rédiger des documents et processus formels type RACI, modèle de support, offre de service, cycle de vie etc
    • Démontrer des habiletés de synthèse dans les communications avec l'exécutif (messages d'impact, vulgarisés au niveau approprié et qui donnent un sens à la vision exprimée).
    • Connaissances Cobit (atout)
    • Expérience dans un environnement DevOps et de méthodologies Agiles SAFe (atout)

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