Dealer Support Representative - Greater Toronto Area, Canada - AutoTrader

AutoTrader

Verified Company

Greater Toronto Area, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Key Responsibilities:

Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products
Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or 'workaround' to the reporting party
Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products
Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products
Effectively escalate and communicate systemic issues when needed to ensure internal/external 'Service Level Agreements' are delivered as committed

Qualification:

- +2 years of experience in a customer service environment.

College diploma or BA in relevant field, or an equivalent combination of experience and training
Exceptional communication skills (oral and written)
Finance and/or automotive experience is an asset.
Ability to prioritize workload according to demands, and demonstrated ability to multitask
Demonstrated ability to problemsolve with critical and analytical thinking
Excellent decision making, followup, and organizational skills
Proficiency in a windows environment.
Competent in the use of MS Word, Excel, and Outlook
Language: English required, French preferred but not required
Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

We provide discounts to nationwide gyms, onsite gyms (when we're in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

Gym discounts
Local inoffice free gyms
Employee and Family Assistance program
Weekly virtual wellness events
In addition to inhouse training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
Conferences & training budget
Regular internal training programs

Financial planning