Customer Support Specialist - Montréal, Canada - Connect&Go

Connect&Go

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Connect&GO, you can be yourself. We like it that way You will have the opportunity to be a part of something different. We're not afraid to take risks and challenge the status quo.

Oh yeah, and we like to have fun too Your mission, should you choose to accept, will be to ensure in the attractions industry receive world-class service and support for our all-in-one integrated management platform.

This entails providing technical support to our customers after implementation, particularly related to payment, e-commerce, POS systems, access control and third-party integrations.

Your technical expertise will be essential in resolving complex issues, and your ability to build and maintain strong relationships with our customers will be key to achieving our company's strategic objectives.

Key Responsibilities:

Provide seamless and effortless customer service to help troubleshoot technical product issues.
Capturing feedback to share with our product team.
Communicate clearly with internal and customer team members regarding status, issues, diagnosis, and next steps.
Ensure that all work and changes are performed in such a way as to minimize disruptions to the customers and other stakeholders.
Proactively contribute to the optimization of support tools, operational processes, documentation, and technical configurations.
Helping in creating customer support reports.

What are the exciting upcoming challenges that you will spearhead in this role?

Participating in implementing best practices for payment and ticketing system support
Contributing to product development with the knowledge and insights received from our customers
Participate in an exciting scaleup adventure.

Requirements:

3+ years of experience in customer support or a related field with a technical background, preferably with experience in payment and POS systems.
Familiarity with tools such as MS Office, Slack and Zendesk.
Proven ability to troubleshoot and resolve complex issues.
Excellent communication and relationshipbuilding skills.
Ability to understand technical concepts and communicate effectively with technical and nontechnical stakeholders.
Familiarity with software ticketing systems and the attractions industry is a plus.
Proven ability to work collaboratively in a team environment.
Available for some shift work/standby for support calls overnight.

Working at Connect&GO means being part of a dynamic and forward-thinking culture.

Join our Team at Connect&GO
At Connect&GO, we believe in benefits that will make a significant difference in the lives of our people. We understand the importance of work-life balance and believe it is essential to our team's overall well-being and success.

Trust and Flexibility

We offer true flexibility; we trust our team members and what matters to us is your contribution Work where you feel most productive, with our remote/hybrid model.

We don't stop there, though We also offer a 4-day workweek, which allows our team members to have an additional day every week to rest and recharge.

Growing Together
Our scale-up journey has us focused on long-term investments. The investment that we are the proudest of is our people's growth and development. We offer training opportunities, mentorship, and unlimited access to Udemy's learning platform.