Representative, Internal Customer Service - Montréal, Canada - Fairstone

Fairstone

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you have call center experience? Are you customer - oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our internal clientele?

WHAT WE OFFER?

Hybrid work model to accommodate your work life balance. Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work inoffice and remotely
Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills.
Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
Education Support up to $3000
We offer 3 weeks' vacation and an additional 6 days to use at your convenience (wellness days)
Pension program up to 6%: automatic 3% company contribution, and up to 3% more to match your contribution.
Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)

Your work life:

Department hours:
Monday, Wednesday and Friday 7:30am to 8:30pm
Tuesday and Thursday 7:30am to 10:00pm
Saturday 7:30am to 4:00pm
Open space office environment with uptodate technology

What will you be doing:

Provide prompt, courteous and efficient service that exceeds customer expectations
Assist our branches in making appropriate monetary and nonmonetary adjustments to accounts as needed
Provide representatives with proper policy and procedures to follow
Ability to handle difficult customers independently with limited supervision

Qualifications:

Minimum 1 year in customer service, sales or call center environment
Strong analytical skills
Problem solving skills
Ability to multi task
Strong attention to details
Excellent oral and written communications skills in English and French is required
Work well in a team environment
Strong computer skills
Consumer finance industry experience is an asset
Possesses flexibility of working hours including evenings, weekends and holidays, when required
IT experience, a plus

WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

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