Duty Manager - Niagara Falls, Canada - WildPlay

WildPlay

Verified Company

Niagara Falls, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Duty Manager

Summary
The Duty Manager is responsible for maintaining smooth operations throughout the day.

They oversee the site as a whole, keeping tabs on both the Element and Guest Service sides to facilitate productivity, mediate concerns, address issues, and offer support or authority when necessary.

The Duty Manager is responsible for the safety and wellbeing of their staff, their guests, and the site. They accomplish this by ensuring everyone is empowered to work at maximum capacity and all operations are streamlined.

Responsibilities and Duties
The Duty Manager's responsibilities include, but are not limited to:

Exemplifying the WildPlay Element Parks brand and supporting our model of the ideal guest experience
Interacting with guests to ensure expectations are being set, met, and exceeded
Maintaining a constant "hands on" awareness of all aspects of Park operation
Directing activities that ensure adherence to the principles of safety, risk management, guest service/experience, and employee conduct
Managing the flow of guest traffic to optimize Park experience
Ensuring sitespecific safety and risk management standards are being adhered to
Fostering relationships and communication with others on the Leadership Team
Maintaining a solid understanding of all jobs and roles within the Park
Working proactively to prevent issues and maintain a constant state of efficiency
Coaching, counseling, and supporting employees
Enforcing disciplinary and corrective actions when necessary
Employing conflict resolutions when necessary
Reporting staff progress and performance to the rest of the Leadership Team
Fostering a positive, safe and healthy work environment for all staff
Enhancing employee productivity and morale

Required Qualifications and Skills

Formal recreation education or equivalent experience in a management/leadership capacity
Current standard first aid and CPR-C certification
Positive attitude with the ability to give and receive feedback
Solid judgment and strong decisionmaking skills
Keen observational skills and attention to detail
Ability to work well under pressure, remaining composed and confident
Proven experience providing team leadership, coaching and mentorship
Excellent written and verbal communication skills
Knowledge of riskmanagement practices for highrisk activities
Experience working in a fast paced, hospitalitybased environment
Previous highperforming leadership and handson operational experience in the Adventure Park industry will be valued

Work Relationships:

Reports directly to Guest Service Manager and Element Manager.

Maintains a constant and consistent line of communication with the entire Leadership Team - particularly with the Element Supervisor, Guest Service Supervisor, and other Duty Managers.

Work Schedule:

This full-time role requires a flexible schedule according to the needs of the business, which will include working evenings, weekends and holidays.

The peak season typically runs from May to mid/late September. There may be requirements to travel to various site locations when appropriate.

Compensation:

$20.50