Service Consultant - Dayton, Canada - Thistle Hyundai

Description

Assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.

Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Duties and Responsibilities:
• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customers about the status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer's written approval on all repair orders at the time of the writeup or when closing additional addon sales.
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Meets or exceeds goals for addon sales.
• Delivers the right car in perfect condition every time.
• Additional Duties and Responsibilities:
• Identifies repeat customers and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service followup issues.