Front Office Manager - Canmore, Canada - Basecamp Property Management Ltd

Basecamp Property Management Ltd

Verified Company

Canmore, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Office Manager
Basecamp Property Management Ltd., Canmore

About Basecamp Properties

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way.

We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home.

We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp will be a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE will have 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?

Western Canada's fastestgrowing hospitality brand.
Group health benefits plan (Dental, Vision, Paramedical, and more) 75% covered by employer.
Employee, Family and Friends discounted rates at all Basecamp Properties.
Annual performancebased bonus up to 10% of salary.
Company paid staff events.
A handson people focused Basecamp culture.

Position Overview

Salary:
Experience dependent

Full-time/Permanent with weekend availability

Key Responsibilities

Human Resources

Promotes the Basecamp Brand
Work with People & Culture on recruitment and performance management.
Conducts onboarding, training, and "on the floor" coaching with all direct reports.
Conduct 3month probationary reviews and annual reviews of all direct reports.
Lead by example with regard to all Basecamp Policies and Procedures
Implements and manages the Guest services department health and safety plan and meetings with the health and safety committee.

Revenue, Financials & Inventory

Work closely with the Housekeeping Manager to ensure all guest rooms are prepared to always produce highest possible revenue.
Ensure accuracy with regard to rate management and payment processing.
Ensure all incidentals are posted correctly.
Manages daily guest room labour and expenses against budgeted targets.
Accountable for purchasing and maintenance of all guest services supplies, consumables and operational equipment.
Provide monthly financial outlooks including labour and expense forecasts.
Conduct monthly inventory counts of all supplies and consumables.

Operations

Oversee day to day operations including arrivals and departures, front desk and night audit administrative duties, bell services duties including welcoming and valet experiences, backoffice maintenance and supplies ordering
Be present on the desk and/or in the lobby during peak periods to provide support, guidance, and direction.
Responsible for ensuring all arrival reservations are updated and accurate with regard to rate, incidentals, special requests and assigned guest room.
Insists upon meticulous cleanliness and organization of the front desk, lobby, public areas, back office, and internal storage areas.
Contribution to overall hotel goals including financial targets, review scores, and employee engagement.
Collaborates with the front desk to identify any VIPs or special requests for in house guests.
Address guest concerns and implement the appropriate service recovery steps,
Schedules and tracks lobby, portecochere, and front/back office deep cleans as necessary.

Requirements:

12 years of previous Front Office or Guest Services Department head experience.
Previous Valet experience is an asset.
Working knowledge of Microsoft Windows
Outlook, Excel, Word.
Working knowledge of room inventory control
A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.
Exceptional Lobby and Public Area cleanliness standards
Negative criminal record check.