- Extended Health Care
- Dental
- RRSP
- Employee Assistance Program
- Paid time off, etc.
- Minimum of 1 year Automotive Sales experience in an automotive dealership required
- Must possess a valid VSA license
- Valid Class 5 driver's license with a clean driver's abstract
- Excellent customer service skills with the desire to exceed expectations
- Tech Savvy - Dealer Socket, Outlook, MS Office Applications, Social Media
- Promote and complete the sale of vehicles in an appropriate, professional and ethical manner with the highest regard to exemplary customer service
- Articulate vehicle selection, attributes, model options, features, purchase and finance options, and dealership policies/services
- Attempt in achieving sales targets to the best of your ability to exceed individual and departmental sales targets
- Execute all Customer Service and Sales training as provided by the Sales Management Team, manufacturer and TAG University; i.e. rapport building techniques, follow-ups on unsold, sold and services guests, phone skills training, scheduling appointments etc.
- Utilize VIN Solutions, or other CRM software to its fullest capabilities and as directed by management
- Remain abreast on available inventory to optimize customer choice and inventory turn around
- Display and maintain high customer satisfaction ratings
- Address all customer issues and escalations in a timely and efficient manner, if unable to resolve ensure your Sales Management Team is made aware immediately
- Create sales appointments by calling supplied call logs
- Complete all sales documentation in a comprehensive and accurate manner
- Service all allocated sales inquiries in a prompt and effective fashion
- Remain educated on all product knowledge, finance options, promotions, value-add products/services, servicing plans, and industry trends
- Respond to all incoming internet leads and maintain a service standard with a maximum of 10 minutes response time
- Compile and provide bi-weekly reporting on all internet department performance metrics, including closing ratios, average response times, appointments booked and other metrics as requested by the Internet Sales Manager
- Address customer issues and escalations in a timely and professional fashion, escalate to management if necessary
- Mandatory completion of walk around, road test and follow up process as outlined by management Follow all Trotman Auto Group policies and procedures as outlined in Employee Handbook and management.
Internet Sales Consultant - Abbotsford, Canada - Trotman Auto Group
Description
Do you have what it takes to join one of Canada's Best Managed Companies?
Langley Chrysler has an exciting opportunity for an experienced Automotive Internet Sales Consultant to join their growing team.
About the Role
Reporting to the Internet Sales Manager, the Internet Sales Consultants works directly with e-commerce leads in achieving sales departmental goals. This role will also assist in generating physical appointments for the Sales Department, whilst utilizing an online presence and increasing online and digital market share for the dealership.
Schedule: Full-time
Compensation:$100,000 - $120,000/year (Commission based)
What We offer:
Who You Are:
What Your Day Will Look Like:
Be part of an amazing team that lives their values out loud each day
Trotman Auto Group is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.
#INDLOW