Customer Service Specialist - St. John's, Canada - PAL Airlines
Description
At
PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile.
PAL Airlines is currently seeking
Customer Service Specialists
to join our team in
St. John's, NL.
Duties and Responsibilities:
- Provide to passengers and airport locations, accurate information regarding flight interruptions, delays, and cancellations.
- Rebook and reroute affected passengers to their destination, ensuring mínimal inconvenience and delays.
- Provide updates to passengers on the status of their flight and assist with alternative arrangements.
- Monitor and manage flight disruptions, making realtime decisions to minimize passenger impact and ensure customer satisfaction.
- Maintain accurate and uptodate records of passenger information, flight disruptions, and customer interactions.
- Communicate effectively with other departments and teams, including operations, reservations, and airport staff.
- Continuously improve customer service processes and procedures to enhance the overall passenger experience.
Qualifications:
- High school diploma or equivalent; further education preferred.
- Proven experience in a customer related role, preferably in the aviation or travel industry.
- Strong communication and interpersonal skills.
- Ability to multitask and handle highpressure situations with a positive and customerfocused attitude.
- Proficiency in Microsoft Office and experience with reservation systems preferred.
- Ability to work evenings, including weekends and holidays.
What we offer:
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Program
- Personal travel privileges with PAL and interline agreements with multiple airlines
CLOSING DATE:
Applications will be accepted until December 21, 2023.
**#PALAirlines
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