Computer User Support Technician - Innisfil, Canada - InnPower

InnPower
InnPower
Verified Company
Innisfil, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Join us at InnPower as a Computer User Support Technician


About Us


Located at 7251 Yonge Street in Innisfil, InnPower is one of the fastest growing electrical utilities in Ontario, servicing the Town of Innisfil and South Barrie.

We serve our community as the local hydro utility - looking after the distribution ("wires") business - with approximately 20,000 customers, and a service territory of 292 square kilometers.

We've created an inclusive culture where employees are encouraged to share new ideas and opinions, and have their voices heard


Our Mission:

To deliver the energy our communities depend on to grow and prosper, with a commitment to safety and reliability, and a passion for value-added services to our customers, employees, and shareholder.


Our Vision:

To be one of Canada's most innovative utilities, committed to boldly leading change, to create maximum value for our stakeholders.


Our Values:


  • Health, Safety & Environmental (HSE) Stewardship
  • Innovation & Sustainability
  • Fiscal Prudence
  • Fostering a Collaborative, Supportive & Respectful Culture
  • Community Leadership & Presence

Why work for InnPower?

  • We offer an excellent benefits package and pension program
  • We're growing come join the excitement
  • We are a flexible company that offers hybrid work

The Opportunity


InnPower is growing We're seeking a highly motivated Computer User Support Technician who will be responsible for maintaining the integrity of all computer workstations and associated software within the Corporation.

The Computer User Support Technician will also be the main point of contact for employees who are experiencing computer issues.


Responsibilities include, but not limited to:

  • Assist with requests for information technology services, repair or support requests, complaints, and inquiries and direct to appropriate IT personnel via computer tracking system.
  • Document user calls issue resolution, and related processes and procedures.
  • Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
  • Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs.
  • Support common business and productivity software.
  • Develop and assist in maintaining required technical documentation and knowledge base.
  • Provide support to team members to ensure optimal functioning of all Information Systems.
  • Make recommendations to other team members on various aspects of the IT operation to improve reliability and efficiency.
  • Ensure confidentiality of customer information and company information.
  • Verify functionality of hardware and software components.
  • Liaise with third party hardware and software support personnel as required.
  • Other duties as assigned.

Qualifications:


  • 3year diploma in Computer Systems Technology or equivalent.
  • 2+ years' experience in computer networks.
  • 2+ years' experience of current operating systems.
  • Strong sense of discretion and confidentiality required.
  • Understanding of IT principles including Service Management.
  • Experience with troubleshooting hardware and software problems (Servers, PC, Client Server, Windows 11, Microsoft 365 etc.).
  • Good understanding of networking and network security.
  • Strong arithmetic and data analysis ability.
  • Excellent attention to detail and multitasking ability.
  • Excellent customer service and communications skills.
  • Passion for assisting others and problemsolving.
  • Capable of working independently, or collaboratively on a team.
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