Veterinary Receptionist - Bedford, Canada - Basinview Animal Hospital

Description

**Veterinary Receptionist Job Description

Job Summary
The veterinary receptionist is the "face" of the clinic. This position demands the utmost standards of professionalism and communication. The veterinary receptionist is responsible for proper scheduling, administrative duties, pet care, and office maintenance

**Job


Responsibilities:

• Requires you to be knowledgeable on the best care practices, our protocols, our offers, packages, and services at Basinview Animal Hospital
• Provide topnotch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Monitor client flow from checkin to discharge.
• Monitor schedule and flow.
• Developing a professional yet, friendly relationship with clients
• Client education in our services, offered products, and wellness plans
• Assist in cleaning the hospital including but not limited to keeping reception desk area, bathrooms, exam rooms, staff room boarding and kennels if needed.
• Ensure clients and patients are put in clean exam rooms following Bedford Cat Cinic's protocols
• Process Payment transactions and daily reconciliations
• Maintain proper documentation in electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.

- needed to effectively use Ezyvet

• Other duties as assigned by doctors or management
• Inventory control by correctly handling palatability refusal on food items / applicable over the counter items

**we typically have a person to answer phone calls but should we be short staffed or it is busy we require the receptionist to help answer calls in an appropriate manner

Years of Experience

Minimum required education:

• GED
• 2+ years customer service preferred

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

• NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. _
• NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation._

Veterinary Receptionist Job Description

Job Summary
The veterinary receptionist is the "face" of the clinic. This position demands the utmost standards of professionalism and communication. The veterinary receptionist is responsible for proper scheduling, administrative duties, pet care, and office maintenance


Job Duties and Responsibilities
**

• Requires you to be knowledgeable on the best care practices, our protocols, our offers, packages, and services at Basinview Animal Hospital
• Provide topnotch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Monitor client flow from checkin to discharge.
• Monitor schedule and flow.
• Developing a professional yet, friendly relationship with clients
• Client education in our services, offered products, and wellness plans
• Assist in cleaning the hospital including but not limited to keeping reception desk area, bathrooms, exam rooms, staff room boarding and kennels if needed.
• Ensure clients and patients are put in clean exam rooms following Bedford Cat Cinic's protocols
• Process Payment transactions and daily reconciliations
• Maintain proper documentation in electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.

- needed to effectively use Ezyvet

• Other duties as assigned by doctors or management
• Invent