Sales Representative - Markham, Canada - YMCA of Greater Toronto

YMCA of Greater Toronto

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hourly Rate:
$ Check out the YMCA's total compensation package

Location:
Markham YMCA Health and Fitness Centre

Work Hours: 37.5 hours per week

Employment Type:
Contract Part Time Hourly (3 months)

Number of Vacancies: 1

Anticipated Start Date:
May 01, 2024

Deadline to Apply:
April 30, 2024 at 5:00 PM

Be the Spark Join our passionate Sales Representative team and help us to achieve great things in our community

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded.

The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The Markham YMCA Centre.

In this role, you will:

Work towards and achieves personal and team sales targets. Model excellence in both sales and service.
Perform duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
Work at a fast pace and responds to multiple priorities effectively.
Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options.
Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assists members to understand membership options, payment plans and types.
Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
Provide a specific and personal focus to new members and follow up after tours to ensure they receive a welcome call, and are booked for relevant program training.
Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
Identify additional feebased programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
Ensure accuracy when handling money and completing cash balancing. Protect the assets and information of the YMCA and its members.
Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M standards and EYE standards.
Assist members in resolving past due accounts, member concerns, and members' behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
Remain flexible in regards to scheduling needs and understand key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
Actively participate in scheduled programs, meetings and special events.
Be in collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location.
Provide leadership and support as a member of the Centres' senior staff team. Act as an effective AGM as required.
Perform other duties as assigned.

You bring:

_

Canada Summer Jobs Funding Requirements:
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Must be between 18 and 30 years of age at the start of the employment
Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada

_Sales Representative Qualifications:
_

Some post

- secondary education in sales, marketing, promotions, retail management, or related field an asset.

Minimum of 2 years sales and/or customer service experience.
Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful upsales, renewals, etc.
Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
Ability to establish rapport and excellent communication with members, staff and volunteers
Customer service oriented
Good listening skills
Attention to detail
Welldeveloped interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Excellent written communication skills
Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and nonvisible dimension