Service Advisor - Nanaimo, Canada - Westerra Equipment

Westerra Equipment

Verified Company

Nanaimo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a
Gold Certified Canada's Best Managed Company, and one of BC's Top Employers.

As a
Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up.

Key Responsibilities:

Assist in coordinating shop and/or road technicians, as assigned;
Schedule jobs and organize technician workload, using GPS to maximize productivity;
Data entry of technician times, comments and job codes;
Complete estimates and follow up with customer for approval to proceed with work;
Assign work to the right technician and follow up to ensure job will be completed on time;
Ensure work orders are closed and invoiced within 48 hours of job completion;
Planned Maintenance Agreement management, including routine reporting and scheduling (PM's);
Coordinate parts for shop and/or field jobs, as required;
Effectively communicate with customers to ensure high levels of customer satisfaction;
Complete warranty documentation and submission in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries;
Arrange freight for pick up and deliver of service work as required;
Employ workplace health and safety practices at all times;
Other responsibilities as assigned.

Knowledge, Skills and Abilities:

Positive and professional communication with customers and teammates;
Excellent attention to detail and a positive attitude, with good interpersonal skills;
Superb customer service skills;
Excellent problem solving skills;
Selfmotivated, organized and able to multi task;
Able to learn and utilize operating data base.
24 years' experience scheduling service work;
High School Diploma

Compensation Package: