IT Field Support Technician - Toronto, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Field Services Technician - Permanent-Full Time

Status:
Permanent full time

Location:
This is a 100% on-site role at 243 Consumers Rd, North York, ON, M2J 4W8

Lifemark began over 20 years ago and is currently in a period of significant expansion.

Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation.

In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand.

Lifemark is also a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.

Primary Responsibilities:

Daily management of helpdesk tickets and level 2 support requests
Remote and onsite support when required
Maintain documentation of support and infrastructure
Manage recommendation and obtain approvals for procurement of IT equipment and software
Setup and installation of new systems and IT equipment

Core Competencies:

Excellent time management skills
Strong written and verbal communication
Work with different divisions understanding their needs
Set clear expectations and define key performance indicators for self
Work within a team environment providing insight when appropriate

Additional Qualifications:

Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O36
An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
Understanding of remote management tools and techniques
Experience with Microsoft Active Directory
Knowledge of mobile platforms
Some knowledge of Microsoft windows server platform
Infrequent travel through Ontario

Experience: