Dispatcher/customer Service - Edmonton, Canada - Southland Transportation

Southland Transportation

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dispatcher
Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you

We are currently seeking a full-time Dispatcher to join our team based in southeast Edmonton.

Responsible for scheduling / coordinating our team of school bus drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

The shift for this position is 8:00 am - 5:00 pm, Monday through Friday (may vary based on business demands).

Qualifications

Experience in the school bus industry an asset
Good knowledge of Edmonton and surrounding area
Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
Ability to handle stressful situations in a composed manner
Customer service focus
Expertise in organizational planning and problem solving
Computer proficiency in Microsoft Word, Excel and Outlook

Principal Duties and Responsibilities

Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver's Handbook and Policy and Procedures manual
Ensure school routes are covered in an efficient and fair manner
Help charter department fill charters as needed
Assist in answering public and driver inquiries and finding solutions to concerns
Ensure all required paperwork/requests is completed in an accurate and timely manner
Create/improve existing Operations systems
Be aware of the yard's bus situation and work with the Service Writer and any mechanic or mechanic's helper to ensure that all units are maintained in working order in a timely manner
Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
General office duties as required

Job Types:
Full-time, Permanent

Schedule: