Front Desk Clerk - Halifax, Canada - Moxy Halifax Nova Scotia

Moxy Halifax Nova Scotia

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
Front Desk Agent for the Moxy Halifax Nova Scotia in Halifax, Nova Scotia.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Checkins
Be friendly, thorough, accurate and efficient in performing Checkouts

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wakeup calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all coworkers
Be selfmotivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not

- limited to those contained in the associate handbook.

Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including rerents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly restock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon checkin.

Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:

Verifies all information on reservations checkin; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel