Deskside Support Analyst - Calgary, Canada - Compugen Inc

Compugen Inc

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Compugen
Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources.

Our vision is to "simplify the business of technology, together" by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations.

Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

In support of our customer we are seeking a Deskside Support Analyst (Field) to join our team.

Responsibilities:

Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Test for nominal operation of devices postdeployment
Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
Follow documentation and direction as required
Provide proper and prompt updates to documentation

Qualifications:

A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Windows Operating System proficiency ideally in Windows 10
Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks in a highpressure environment
Availability for shift work fly in/fly out to field site position
A valid driver's license and a clean driving record
Ability to lift a minimum of 40 lbs. regularly
A+ Certification an asset

Additional
Qualifications
(Oil
Sands
teams):

Willingness to travel to remote sites in Alberta's Oil Sands region (fly in/fly out)

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process.

If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.