Service Coordinator - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:02/23/2023

Req ID: 29866

Faculty/Division:
VP - University Operations

Department:
Knox College/Grad House

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

Spaces and Experiences operates undergraduate and graduate student housing on the St. George campus.

These include Graduate House and Chestnut Residence, with the addition of Knox Residence soon, and two new residences currently in development:
Spadina-Sussex, and Harbord Residence.

The residences at Spaces and Experiences endeavour to provide a residence experience that fosters community engagement, celebrates diversity, and keeps equity and inclusion at the forefront of our decision making and approach.

With this in mind, our goal is to offer the students the opportunity to live in an environment that provides programming, services, and interactions that positively contribute to their personal growth and student success during their time at the University of Toronto.

Your opportunity:

Reporting to the Assistant to the Dean, Residence Life and Communication (ADRLC), the Service Coordinator (SC) is responsible for overseeing the Service Desk operations at Knox Residence, which is a residence community of over 100 graduate and undergraduate students at the University of Toronto.

As the welcoming face to all residents, visitors, and other members of the community, the Service Desk performs a number of functions that ensure the smooth operation of our residence community, including:
issuing keys, checking in residents, receiving and issuing parcels, and responding to inquiries.

The SC oversees a team of Service Desk Assistants (SDAs) that staff the service desk and works closely with the ADRLC in recruitment, training, and supporting the Service Desk team in their ongoing development.

Additionally, the SC is embedded in a larger Residence Life team that manages the overall functions of the residence operations.

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Troubleshooting and resolving routine issues
Booking rooms and arranging appropriate accommodations
Coordinating meeting schedules, agendas, materials, action and followup items
Formatting and maintaining communication templates
Serving as a resource to others by providing (nonsupervisory) jobrelated guidance
Coordinating the recruitment process and training of casual staff

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience
Minimum three (3) years related experience in a postsecondary environment and preferably in a residence environment
Advanced computer skills relating to Microsoft Office Suite (particularly Excel)
Strong analytical ability and aptitude for figures
Strong keyboarding and data entry skills
Excellent customer service skills, providing detailed information and support to various stakeholder. Active listening, and verbal and written communication skills
Demonstrated ability to manage multiple competing priorities
Excellent oral and written communication skills

Assets (Nonessential):

Proficiency with StarRez software system

To be successful in this role you will be:

Approachable
Communicator
Motivated selflearner
Problem solver
Tactful

Please note, this is not a live-in position.

Closing Date: 03/03/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time. Daytime schedule, with occasional evening and weekends. Fully on-site.

Pay Scale Group & Hiring Zone:

Job Category:
Student Services

**Lived Experience Statement