Service Desk Analyst - Markham, Canada - Black & McDonald Limited

Black & McDonald Limited

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you.

The Service Desk Analyst is located in Markham/Thornhill, ON and typically reports directly to the Service Desk Team Lead.

The Service Desk Analyst will be responsible for the following duties and responsibilities:

Communicate comfortably to employees at all business levels
Administer and maintain user accounts, permissions and access rights (Active Directory, Exchange, BES, etc.)
Setup all equipment, including hardware and software upgrades and provide ongoing support
Track, monitor and accurately document requests to timely resolution and follow up as needed
Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users
Identify and escalate priority incidents to next level support and/or 3rd party vendors
Functional knowledge of current technologies, protocols, and standards
Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company's operations
Other duties as assigned

COMPETENCY REQUIREMENTS