Operation Supervisor - Ottawa, Canada - ISS Facility Services

ISS Facility Services

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Site Operations Supervisor

Be part of something bigger

Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Site Operations Supervisor that will allow you to do just that and more Join ISS and become part of something bigger

Purpose

As a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building.

Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the clients' and ISS objectives while working within the ISS high standards of quality.

The Site Operations Supervisor interfaces and collaborates with direct reports, vendors, and local stakeholders, taking ownership of the site performance and feel.

Success Criteria

Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
Executing and optimizing operational and Soft Services' team responsibilities to ensure seamless delivery of services
Communicating consistently with team members providing oversight to ensure necessary coverage during business hours
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
Transforming the account successes into promoting and further development of ISS
3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
Experience leading frontline teams meeting operational SLA's and compliance requirements
Demonstrates strong skills in: Communication, Decisionmaking, Leadership, and Problemsolving
Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

Key Accountabilities

Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
Highly visible and the first point of contact for team members and second point of contact for local customers
Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customercentric, and welcoming
Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA's
Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems

Physical Demands & Work Environment

Must possess valid state driver's license; may be required to travel via car within a specific metropolitan region
Prolonged periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to work schedules that include days, nights, weekends, and/or holidays as needed
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and edu