Customer Service Coordinator - Etobicoke, Canada - Ryder System

Ryder System

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.

Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

Summary

The Customer Service Coordinator will support the shop management process with heavy focus on timely customer communications and scheduling, repair follow-up and maintenance file management, Parts ordering and following the process etc.

Work Type:
Full-time, permanent

Wage:
$20 -$25 per hour

Shift:
Monday to Friday, 8:30am to 5:30pm

Why Ryder:

Weekly Pay
Health Benefit after 30 days
10 days of Paid Time Off upon hire
Annual Merit increase
RRSP and Group Pension Plan
Stock Options
Friendly and dynamic working environment
Employee perks and discounts

Responsibilities

Improve the quality and consistency of customer communications and meet customer's expectations.
Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
Enhance branch productivity through effective work scheduling and planning
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring followup
Parts ordering and following the process
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians
Performs other duties as assigned.

Qualifications

H.S. diploma/GED required
13 years of Customer Service with issues resolution experience preferred.
Strong computer skills including spreadsheets and word processing software advanced required
Detail oriented with excellent followup practices
Strong verbal and written communication skills
Capable of multitasking, highly organized, with excellent time management skills
Flexibility to operate and selfdriven to excel in a fastpaced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Strong computer skills including spreadsheets and word processing software advanced required

Job Category:
Operations and Support

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