Full Time Housekeeping Supervisor - Toronto, Canada - Great Canadian

Great Canadian

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Position Summary

Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance evaluations, and assist s with the implementation all new housekeeping initiatives.

Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment.

Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Exceeds guest expectations by providing outstanding customer service.
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Provides leadership, direction and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
Assists in the implementation of the departmental strategic plans.
Monitors Housekeeping operations & directs shift work assignments
Makes changes to schedules as required
Provides input for team member performance objectives and evaluations
Leading a team of engaged colleagues who are passionate about cleanliness, impeccable stateofrepair and delivering a great guest experience
Liaising and communicates effectively with all appropriate operational departments
Offering facilities & housekeeping expertise to internal and external customers
Liaises and communicates effectively with all appropriate operational departments
Ensures compliance with licensing laws, health and safety and other statutory regulations
Develops an d cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
Coaches a team of engaged team members who care passionately about the business, site operations, and delive ring a great guest experience.
Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
Anticipates operational and service issue s before they escalate, troubleshoots and resolves guest concerns before they are complaints.
Ensures compliance with licensing laws, health and safety and other statutory regulations

Manages other initiatives as required

Education and Qualifications

High School Diploma
Minimum 2 years of experience in facilities management
Ability to exceed internal and external customer expectations th rough timely, effective and service oriented communication
Computer literacy in MS Office
Ability to successfully obtain a Gaming License Bilingual (English/French) is an asset but not required

Work Environment Considerations

Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays) Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.