Operations Associate - Montréal, Canada - Mercantile Financial Technologies

Description

Mercantile is the first industry-tailored SMB credit card that unifies the purchasing power of small businesses to deliver customized discounts on top of all the general rewards and perks they've come to expect.

We're on a mission to become the best financial platform for small business owners, helping to make their businesses more resilient, and helping them negotiate on better deals with their suppliers.

We've raised $22M from some of the world's top investors such as First Round Capital, General Catalyst, 8VC, SV Angel, Commerce Ventures, BoxGroup, Operator Partners and Inovia.

We are looking for an Operations Associate to join our team

We are seeking a Operations Associate - Vendor Relations to join our team. This individual will play a pivotal role in onboarding our members to our vendor offer programs.

Additionally, they'll actively participate in the day-to-day operational activities that revolve around overseeing these programs, effectively liaising between cardholders and vendors.

As a motivated self-starter, this role will involve contributing to a high growth startup.


Responsibilities:

• Facilitate the onboarding of Mercantile's cardholders onto our vendor deals, ensuring their comprehensive understanding of the advantages tied to our contracts and program.
• Utilize the CRM and data warehouses to identify and present potential vendor offers to our members.
• Foster relationships with vendors, consistently delivering exceptional customer service to guarantee satisfaction.
• Monitor and analyze transaction data, optimizing for vendor contract usage.
• Collaborate closely with marketing to craft and execute strategies that spotlight our vendor programs.
• Contribute to the oversight of launching vendor offers, encompassing the management of opt in lists, vendor relationships and the overall process.

Requirements:
Bachelors Degree required.

We are looking for someone who is detail oriented, has great communication skills, is able to work independently as well as part of a team, is willing to learn new skills, and is willing to work hard Great growth start up experience


Pay:
$45,000.00-$50,000.00 per year


Benefits:

• Dental care
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Ability to Commute:

• Montréal, QC H3B 0G4 (required)

Ability to Relocate:

• Montréal, QC H3B 0G4: Relocate before starting work (preferred)

Work Location:
Hybrid remote in Montréal, QC H3B 0G4