Help Desk Representative - Toronto, Canada - WCG Services

WCG Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we're looking for:

Help Desk Representative

Status:
Permanent Full-Time

Location:
Work from home in Eastern or Atlantic Canada (EST or AST hours)

What you'll do:

Assist internal and external customers by troubleshooting inhouse software related problems or general business program questions via queuebased phone support system and in person
Enter support tickets in ticketing software
Actively participate in achieving the highest level of customer service
Work on program related projects as advised
Keep peers and manager informed of trends, significant problems, unexpected delays
Analyze and resolve problems according to priorities and time frames laid out in the Service user guide, escalating when necessary
Proactively notify staff of IT system issues, and address incidents and requests within the requirements of WCG's service standards

What you bring:

Completion of secondary school
Experience in a customer service, help desk (IT or customer service), call centre or reception field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Ability to understand technical questions that come in from multiple sources and utilize a knowledge base of resolutions and resource articles to help assist the user
Strong digital literacy skills and proven ability to navigate within unfamiliar software
Ability to work outside regular business hours (occasional overtime and statutory holiday coverage)
Solid understanding of confidentiality and other professional codes of conduct; employment conditional on obtaining a criminal record check and federal Reliability Status security clearance

What we offer:

Competitive salary of $43,825 to $53,028 per year
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
Generous time off policy to encourage work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork

_ For complete job requirements, see the full Job Description __here_
_._

Passion and Lived Experience Matter:

WCG is strengthened by diversity. We are_ committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equitydeserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._

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