- Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination.
- Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.
- Assist with check-in and ticketing.
- Assist with baggage collection or drop-off.
- Assist clients with connecting flights as needed.
- Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)
- Assist with arranging for pre-boarding flight.
- Communicates with the Guest Experience Center (GEC)
- Develop and maintain professional rapport with regulating agencies and airlines within the airport.
- Exhibit upmost confidentiality with clients and client information.
- Maintain strict adherence to escorting protocol within the airport.
- Utilize Airport Butler systems to manage service details and communicate with clients.
- Perform other duties as assigned.
- High School Diploma or equivalent.
- Must possess current authorization to work in the US, and a valid driver's license.
- Must own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+ and be willing to download apps required by ATS/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly.
- Excellent written and communication skills.
- Must wear company uniform as outlined and conform to all grooming standards.
- Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.
- Must be able to stand and walk for long periods of time and lift to 70 lbs.
- Ability to work under pressure with a minimal supervision.
- High proficiency of computer and smartphone skills, including smartphone applications.
- Ability to read and interpret documents such as operating and procedural manuals.
- Must, after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
- (2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience.
- Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills.
- Demonstrated ability to solve problems proactively and creatively.
- Demonstrated ability to collaborate with other employees to overcome abnormal situations
- High level of cultural awareness.
- Excellent internal and external customer service skills to handle all client's needs, concerns, and accommodations.
- Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.
- Adapt to an ever-changing environment and be resilien.t
- Multi-lingual is a plus.
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Airport Concierge - Richmond, Canada - AGI Canadian Company
Description
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
