Equipier housekeeping - Campbell River, Canada - Relais & Châteaux

Description

Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island.

Our team shares a deep appreciation for the unspoiled wilderness of British Columbia. Our opulent location is an undeniable draw for those seeking an exciting career with a side of adventure. We are completely submerged in the great outdoors with easy access to hiking trails, Florence Lake, and opportunities to get on the water to explore the Inside Passage.

Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories. Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within. We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.

Position Summary
The Housekeeper position is responsible for delivering 5-star cleaning service to our 88 beautiful guest rooms including turndowns and special services, resort laundry and cleaning the resort common areas. Housekeepers will be expected to work independently and within a team environment to provide clientele with an impeccable housekeeping experience.

Job Duties

• Correctly clean all assigned guest rooms and common areas including dusting, making beds, linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning and more- all to Sonora Resort's standards.
• Scrubbing, sweeping, vacuuming, and mopping the floors in guest rooms, public spaces, staff common areas and meeting rooms.
• Provide cleaning services during the day and turn down service during the evening.
• Update and record all cleaned rooms in close relationship with the department manager and Guest Services.
• Fill guest requests in a timely and efficient manner.
• Laundry services including sorting, folding and pressing a variety of linen.
• Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
• Drive small electric vehicles around the resort.
• Trustworthy with sensitive and confidential company information (company + guest).
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
• Physically demanding tasks in a fast-paced environment with tight deadlines.
• Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.

This is a seasonal position that works on site at the Resort in shift work rotations. Seeking a start date as soon as possible.

• All staff are provided with complimentary single bedroom accommodations. Complimentary wifi, cable TV and internet calling provided in each staff room.
• Complimentary meals, snacks and beverages provided from our Staff Kitchen
• Shift work is required from April until October; comprised of working days and 4 non-working working days, subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.
• Water taxi transportation is provided to and from Campbell River for scheduled work shifts
• Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.
• Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence lake where a canoe and stand-up paddleboards are available for staff use.
• Enjoy other great work perks such as:
  • 25% off at Sonora's Gift Shop and Island Currents Spa (Services & products)
  • Special room rate for Employees & immediate family members visiting Sonora Resort
  • Staff social events and opportunities to experience adventure tours & activities
  • An Employee & Family Assistance Program offering counseling and mental health supports.
  • Employee Referral Bonus Program
• We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.

• Applicant must be legally eligible to work in Canada.
• Must be fluent in English, second language an asset.
• First Aid certificates are an asset.
• One (1) year of experience in housekeeping services; experience in a live-in resort environment is preferred.
• High School Diploma required.
• We are happy to train the right person for this job If you do not have any cleaning experience, but you have a strong attention to detail, a willingness to learn, and you're keen to get your foot in the door in the hospitality world, you may be a great fit for this role.