Associate Customer Success Manager - Toronto, Canada - LifeWorks

LifeWorks

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous.

En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

TELUS Health employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

The Associate Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs.

Responsibilities:

Achieve identified revenue and growth targets
Respond to client inquiries & service requests pertaining to their programs and services
Responsible for the execution of client contracts and programs including launch and onboarding
Responsible for program governance including the review of internal reporting and identification of issues
Issuing reports to clients
Managing the renewal process with appropriate internal teams
Responsible for client support, annual planning preparation and meetings where appropriate
Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate
Follow up on manager consultations
Followup on Critical Incident and Workplace Support initiatives etc.
Act as a liaison with internal departments to resolve issues that may arise with clients
Managing and coordinating Quality Assurance Reviews
Responsible for updating and utilizing the CRM (Customer Relationship Management) system

Succeeding as an Associate Customer Success Manager will require the following core qualifications and skills:

University degree in Business or a related field, or equivalent work experience required
35 years of experience in a sales/account management environment
Demonstrated ability/potential to manage a book of business independently
Ability to respond in a timely and strategic manner to the daytoday requirements of our clients, while identifying and uncovering business opportunities
Ability to meet clients as required, including some travel depending on client location
Demonstrated ability to meet and exceed revenue targets
Strong problemsolving skills
Strong organizational, analytical, and Project Management skills
Exceptional written and verbal communication skills
Proficiency in English is required
Previous experience with HR, Wellness programs, and/or EAP considered an asset

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Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.