IT Technician - Toronto, Canada - STRABAG Inc.

STRABAG Inc.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

STRABAG Inc. is a subsidiary of STRABAG SE, a European-based technology group for construction services. STRABAG Inc. has extensive experience in large-scale underground hard and soft-ground construction projects. We provide expertise in ground engineering and tunnel excavation with qualified personnel.

STRABAG is actively seeking an IT-Service Technician for our Canadian division where he/she can utilize their extensive knowledge to contribute to continued success.

Job Summary

Essential Duties and Responsibilities:

Plan and prepare with the company's head office and procurement department the mobilization of new project sites
Plan and prepare with the company's head office the rollout or migration to new systems
Liaise with the company's head office and suppliers the installation and operation of site communication and safety systems
Set up IT devices/tools for new employees as part of the onboarding process
Managing escalation process efficiently, ensuring second level/supplier is provided with relevant information and constantly chased
Testing and maintaining equipment such as Projectors, VC systems, Printers & Plotters etc
Liaise with the company's head office and provide support to resolve any IT Issues
Following up with customers and service providers/level2 to ensure full resolution of issues
Ensuring IT systems are maintained and accurate
Providing technical assistance for questions and problems
Resolving level1 issues/requests with networks and other systems
Diagnosing errors and other issues
Check the operation of printers, scanners, plotters
Create and maintain telephone extensions
Maintain inventory (PCs and accessories)
Very good English skills, German skills, or willingness to learn German are desirable

Qualifications & Skills

Degree in Computer Science Studies, verifiable training in computer sciences or degree in Construction Engineering in combination with solid expertise in the field of information technology is a must
Construction site experience in large projects (between 200m and 1bn contractual value) in a comparable position is desirable
Experience in planning and preparation of midsized IT projects (migration, mobilization, rollout, etc.)
Solid expertise in information technology platforms (Office 365, Windows operating systems) and networking
Expertise in site communication systems (DMR, RoIP, VoIP, Tagging, access control) are highly desirable
Strong communication skills at all levels
Valid G class Drivers License
Goaloriented, committed and ability to work independently
Teamwork capabilities
Has the initiative to constantly learn and stay up to date with technical knowledge
Can think through problems, troubleshoot in a methodical manner and escalate as required
Able to work independently and manage/prioritize tasks
Proven organizations skills and structured methods of working
A polite, friendly and professional person who is solutions focused
Ability to communicate complex information clearly and effectively with an excellent telephone manner
Holds relevant certification or qualification at an appropriate level to fulfill the technical specialist areas of the role is desirable.
An understanding of how to work within agreed practices to maintain effective ICT solutions.
An understanding of delivering within agreed business processes to support ICT users through effective customer service and operational delivery.

Physical Demands:

While performing the duties of this job, the employee may be required to lift and/or move up to 50lbs.

Work Environment:

Employee is generally required to work on a construction site.

Benefits: