Group Manager, Tds Operations - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Description

TD Description
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Department Overview

Lead a group of operational functions and activities via Team Leaders/Operations Officers/ Analysts/Specialists within a unit and provide guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group.
Lead respective group within a business unit in delivering operational support to the assigned areas
Identify and respond to changes in the business environment and establish action plans to address client issues and priorities
Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering clientcentered solutions that enhance the overall endtoend experience
Secondary escalation point for significant risks/exceptions
Monitor service and control standards against overall business/department objectives
Provide frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
Negotiate and help to resolve complex and/or escalated issues
Build a clientcentric, collaborative and innovative culture
Proactively identify key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements
Conduct root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile
Contribute to the development of the business plan, operationalize the plan and deliver on assigned service or functionality
Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or nonstandard, highrisk transactions/activities as needed
Provide expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented
Mitigate risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
Act as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity
Conceptualize/define change framework and contribute to strategy discussions; act as a key change agent for a defined area
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements
Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
Assess performance based on team and function analytics

Job Requirements

Provide both leadership and guidance in managing the overall team
Coach and train to develop team capability and ensure requests and infrastructure issues are handled according to established service standards
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Create a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Encourage good working relationships with other functions and teams
Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion
Operate with a One Team mindset
Support an environment where the team freely escalates performance and production challenges
Provide people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees a large team with functional diversity and com