- Help create a financial model for network build costs to strategic business addresses
- Help identify and prioritize economic business network builds
- Compile business prospect lists for the sales representatives and track calling efforts
- Track and report on financial performance for the business team – revenue, net adds, disconnects
- Track sales funnel and create subscriber and revenue forecasts
- Reporting on business customer base: total revenue, subscribers, product mix
- Renewal management tracking and reporting
- Disconnect management tracking and reporting
- MDU / HOA Property Right of Access Agreement tracking and management
- Students in the following programs will be preferred: Business/Commerce Degree Programs, Math specialties
- Very strong Excel skills
- Strong computer skills, including Microsoft Office (Outlook, Word, PowerPoint)
- Excellent organizational skills
- Strong time management skills, with the ability to handle multiple on‑going priorities
- Ability to handle confidential and non‑routine information with discretion and professionalism
- Highly professional and diplomatic, with a very positive disposition
- Ability to take initiative and work under pressure with minimal supervision
- Natural interpersonal and communication skills
- Ability to work effectively and prioritize tasks
- Positive attitude and willingness to learn and adapt
- Experience working in a diverse and inclusive environment
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Business Service Analyst Co-op - Markham - telMAX Inc.
Description
About TelMAX Inc.
telMAX is a private equity backed all‑fiber digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada's Fastest ISP with an industry‑leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all‑fibre network to residential and business customers across Southern Ontario.
Business Services Analyst (Co‑op)
Reporting to the GM, Business & Wholesale Services, the Business Services Analyst Co‑op Student will work as part of the Business/MDU Services team to ensure great management of our Business Customer portfolio and processes. The hands‑on role supports the responsibility for all work in progress, customer sales and onboarding processes and will work closely with the Network Design, Construction, Field Operations and Customer Support Teams.
Responsibilities & Key Duties Include
Education
Experience
Equity Statement
telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.
ImPACT Values
Performance & Commitment
We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.
Agility & Collaboration
We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.
Customer Centricity
In every decision we make, we think through the customer's lens. We know that anticipating and exceeding their expectations isn't just good service—it's the foundation of who we are. By staying deeply connected to our customers' needs, we build loyalty, enhance our reputation, spark positive word‑of‑mouth and drive company growth.
Trust & Integrity
We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.
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