Senior Technical Manager - Calgary, Alberta

Only for registered members Calgary, Alberta, Canada

3 days ago

Default job background
+ As a Senior Technical Manager you will be responsible for overseeing the end-to-end solution delivery including planning execution monitoring and closure working closely with ITEngineering and crossfunctional teams.+ You will provide subject matter expertise upon request by various teams in areas such as telecommunications data communications information systems technology infrastructure design administration security maintenance support client driven NetCrackers internal project.+ Your role includes leading development implementation maintenance tasks for systems processes required by project troubleshooting issues making key decisions relating to continuous improvement technical operations product supervising developers responsible these tasks oversee activities pertaining release deployment big launch promotions customer migration important milestones+ Coordinating team people growing Netcracker Order Entry component expertise building learning path cloud components support department Leading technical triage process incoming incidents across Netcracker components Order Entry Product Offering Catalog Order Management Data Flow Building maintaining cleanup processes between external systems Netcracker modules introducing tools approaches optimize flow Participating on call shifts supporting release installations Driving performance problems investigation analyzing systems tools profilers custom thread dump analysis monitoring systems Coordinating communication L2 L3 teams improve KPIs meet SLA requirements Participating workshop sessions business users support team comprehensive business requirements clarify system behavior suggest design improvements Creating training programs new developers Required Qualification Bachelor degree higher Telecommunications Computer Engineering Computer Science related field Minimum years application software implementation experience applying technology customer needs Minimum years technical position telecom company Minimum years supervising teams IT professionals Excellent knowledge Business Support Systems Operation Support Systems Thorough experience coordinating overseeing internal staffing employees international projects optimal composition resource allocation geographic locations Extensive experience triaging ensuring timely resolution efficient workflow management Experience developing delivering training programs software developers Proven knowledge software development life cycle Detailed experience investigation system performance issues using associated tools Ability travel short notice varying periods time Fluent English language principal business communication language All our job opportunities Brazil open people disabilities PWDs Todas nossas oportunidades vagas Brasil abertas pessoas deficiência PCD Connect us LinkedIn stay date company news
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