- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
- Provide excellent service on inbound, outbound, and offline mail and correspondence work queues as assigned. Primary responsibility being inbound call servicing.
- Provide excellent customer service while responding to all inbound inquiries including but not limited to application processing, account updates/inquiries, product information and website support.
- Naturally presenting recommended product offers to cardholders to assess interest and eligibility. Encourage customers by discussing the benefits and features of supplemental products and services to improve the customer experience. Achieve offer rate and sales targets.
- Accurately process offline customer correspondence
- In conjunction with on-screen customer information, identify the caller's needs through customer contact while simultaneously reading/updating customer information on the system.
- Analyze information presented by the caller to process next step according to the nature of the inquiry.
- Identify and resolve inquires & complaints to achieve a mutually satisfactory solution ensuring that the escalation process is followed as necessary.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by NTTs and the client, and requirements and controls in relation to PCI compliance standards.
- Adhere to the NTT Code of Conduct and Sensitive Consumer Information Standard
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate options/solutions, while adhering to the standards of quality assurance program.
- Ability to articulate program specific information to external customers in a clear manner
- Bilingualism (English/French) is a requirement.
- 1 year of previous customer experience required
- Contact center experience considered a strong asset
- Previous Financial Services experience would be considered an asset
- Knowledge of Credit Cards considered an asset
- High school diploma and proven experience in a customer experience industry
- Excellent verbal communication skills – clear, concise, confident & caring telephone manner
- Passionate about being a Customer Service Professional
- Demonstrated active listening skills
- Demonstrated analytical and problem-solving skills
- Positive attitude and demonstrated ability to get along with others
- Proficient in Microsoft Suite Applications and strong key boarding skills
- Demonstrated ability to work within time constraints
- Ability to multitask and work multiple assignments throughout a shift
- Achieve or exceed performance targets in-line with Goals and Objectives for a CSR role- quality, average handle time and cross sell offer/close rate
- Must have flexibility and willingness to move between various shifts, must be available to work in a 365 day/ 7: :00 . environment
-
Sales Specialist, Pro Service
2 weeks ago
Lowe's Canada Edmundston, NB, CanadaBy joining the RONA family, you'll enjoy many benefits, such as: · An inclusive and safe working environment · Promotion of work-life balance · Exclusive employee discounts · Benefits: insurance (certain conditions apply), annual salary review, etc. · Opportunities for advan ...
-
Agent(E) Soutien Technique
1 week ago
Distributel Edmundston, CanadaNotre équipe B2B2C cherche à embaucher un(e) Agent(e) Soutien technique. · B2B2C fait partie du Groupe des compagnies Internet (GCI), une division de Bell Canada. GCI répond aux besoins des consommateurs et des entreprises partout au Canada. · **LIEUX**: · - Edmundston, Nouveau-B ...
-
Sales Representative
2 weeks ago
Lowe's Canada Edmundston, NB, CanadaAn employer that's involved in the community · Teamwork and ongoing training · A comprehensive training program for all new hires · A student incentive program · Our teams from the RONA+, RONA, Réno-Dépôt, and Dick's Lumber banners across Canada are driven by the desire to he ...
-
Conseiller bancaire
2 weeks ago
National Bank Edmundston, NB, CanadaPrésence Sur lieu de travail Numéro de poste 20388 Catégorie Soutien Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 02-avril-2024 Lieu: Edmundston, Nouveau Brunswick Ville Edmundston Province/État Nouvea ...
-
Psychiatre
6 days ago
Vitalité Health Network Edmundston, CanadaSOMMAIRE DE L'EMPLOI · : L'Hôpital Régional d'Edmundston, situé à Edmundston, au nord-ouest du Nouveau-Brunswick, à la frontière du Québec et des États-Unis, cherche à recruter un ou une psychiatre à temps plein. Le ou la titulaire du poste exerce une grande autonomie clinique e ...
-
Conseiller bancaire
1 week ago
Banque Nationale Edmundston, Canada PermanentType de contrat Permanent Temps plein/Temps partiel? Temps plein Lieu: Edmundston, Nouveau Brunswick Ville Edmundston Province/État Nouveau Brunswick Domaine d'intérêt: Conseils et services en succursales Domaine d'intérêt Conseils et services en succursales Une carrière de co ...
-
Conseiller bancaire
1 week ago
National Bank Edmundston, Canada PermanentPrésence Sur lieu de travail Numéro de poste 20388 Catégorie Soutien Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 02-avr-2024 Lieu: Edmundston, Nouveau Brunswick Ville Edmundston Province/État Nouveau ...
-
Spécialiste des Ventes
6 days ago
Rogers Communications Edmundston, CanadaNotre équipe de vente au détail est au cœur de notre succès. Nous représentons l'esprit accueillant de notre entreprise. Nos équipes de vente au détail sont composées d'individus extravertis et accessibles qui comprennent comment nos produits et services s'intègrent dans la vie q ...
-
Spécialiste des Ventes
6 days ago
Rogers Communications Edmundston, CanadaNotre équipe de vente au détail est au cœur de notre succès. Nous représentons l'esprit accueillant de notre entreprise. Nos équipes de vente au détail sont composées d'individus extravertis et accessibles qui comprennent comment nos produits et services s'intègrent dans la vie q ...
-
Banking Advisor
6 days ago
National Bank Edmundston, Canada PermanentAttendance On-Site Job Number 20388 Category Support Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 02-Apr-2024 Location: Edmundston, New Brunswick City Edmundston Province/State New Brunswick Area of Interest: Advis ...
-
conseiller(ère) services bancaires
1 week ago
Royal Bank of Canada> Edmundston, CanadaRésumé du travail · Description du poste · En quoi consiste l'occasion d'emploi ? · Ce poste unique fait appel à votre expertise de vente orientée client et à votre sens inné de la résolution de problèmes en vue d'optimiser chaque interaction avec le client. Plus précisément, vou ...
-
Banking Advisor Intern
1 week ago
0000050007 Royal Bank of Canada Edmundston, Canada Full timeJob Description · What is the opportunity? · This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassa ...
-
Banking Advisor Intern
6 days ago
RBC - Royal Bank Edmundston, Canada TEMPORARYJob Summary · Job Description · What is the opportunity? · This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an ...
-
obgyn
3 weeks ago
Vitalité Health Network Edmundston, Canada OTHERBARGAINING UNIT: Physician · JOB TYPE: Permanent full-time · NOTE: Applicants must attach a resume to their application. · ZONE: Zone 4 - Northwest · FACILITY: Edmundston Regional Hospital · DEPARTMENT: Obstetrics and Gynecology · CLASSIFICATION: OBGYN · STATUS: Permanent full-t ...
-
Pediatrician
5 days ago
Vitalité Health Network Edmundston, Canada OTHERBARGAINING UNIT: Physician · JOB TYPE: Permanent full-time · NOTE: Applicants must attach a resume to their application. · ZONE: Zone 4 - Northwest · FACILITY: Edmundston Regional Hospital · DEPARTMENT: Pediatrics · CLASSIFICATION: Pediatrician · STATUS: Permanent full-time · FT ...
Bilingual Financial Customer Service Specialist - Edmundston, Canada - Millennium 1 Solutions
Description
Description
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT, what you do matters.
A Career at NTT Means:
·Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are. Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT BPO Offer? We're glad you asked
Position Overview:
Primary responsibility will be handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions and website support. Representing our and our clients' brand, you directly influence Cardholder's impressions of the quality of service and so need to be focused on efficiency and the quality of customer interactions you deliver within our fast-paced and changing work environment.
Position: Bilingual Financial Customer Service Specialist
Position Status: Full Time – Work from Home
Hours of Work: Monday - Sunday
Rate of Pay: $18.00-$20.00/Hr Bilingual (French/English)
Responsibilities:
Requirements:
Diversity. Equity. Inclusion.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT what you do matters. Because here YOU can.
BIND
