- Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.
- Coordinating upgrades and hardware replacements on/off site
- Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concerns
- Maintain customer contacts to enable accurate tracking and reporting
- Provide onsite event support and afterhours office support, as necessary
- Keep up-to-date working knowledge of Ticketmaster ONE web portal
- Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology productsCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
- Assist with client onboarding and ongoing maintenance
- Act as an expert in all facets of access control products
- Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.
- Identify and assist in resolving event related errors
- Communicate TM product updates, new features and functionality to clients
- Provide support and best practices to the client for all TM products
- Assist with new manifest creation
- Initial and ongoing training of new features and functionality
- Use troubleshooting techniques and tools to identify the root cause of issues
- Providing coordination services of a networking issues between client and in-house IT teams.
- Minimum of 2 years' experience working in an office environment, preferably in customer/client support roles
- Experience with the Ticketmaster system and/or various ticketing systems is a bonus
- Box Office experience is considered an asset
- Must be detail-oriented with the ability to multi-task and juggle competing priorities
- Strong verbal and written communication skills
- Proficiency in Word, PowerPoint, and Excel
- A passion for live events and strong desire to assist our clients in creating the ultimate fan experience
- Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus
- Certain degree of creativity, latitude, and problem solving is required
- Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
- Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
- Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
- Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
-
Technical Support Specialist
2 weeks ago
BeBee Professionals is looking for a Technical Support Specialist to join our team in Vancouver. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and gui ...
-
IT Support Specialist
2 weeks ago
Doctors of BC Vancouver, Canada Full timeJob Details · Description · At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. ...
-
Help Desk Support Specialist
2 weeks ago
Help Desk Support Specialist · beBee Professionals is looking for a Help Desk Support Specialist to join our team in Vancouver. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · Requir ...
-
IT Support Specialist
4 weeks ago
Imperva Vancouver, CanadaImperva a Thales or virtually, through remote control software and/or over the phone to users located throughout the globe. Key Areas of Responsibilities: Provide tier 1 support to Imperva's worldwide employees on all IT matters (system, network, accounts, · Help build and main ...
-
IT Support Specialist
3 weeks ago
Website Design Valley Vancouver, CanadaAbout Us: · Website Design Valley is a leading digital agency specializing in creating innovative and custom web solutions for businesses of all sizes. We pride ourselves on delivering exceptional service and creative solutions that meet our clients' needs. We are seeking a skill ...
-
IT Support Specialist
3 weeks ago
Sanctuary Cognitive Systems Corp. Vancouver, CanadaYour New Role and Team · Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated IT Support Specialist to join our Enterprise IT team. Reporting to the Director of IT, you'll gain a comprehensive understanding ...
-
IT Support Specialist
3 weeks ago
T-Net British Columbia Vancouver, CanadaSanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated IT Support Specialist to join our Enterprise IT team. Reporting to the Director of IT, you'll gain a comprehensive understanding of our infrastructure an ...
-
Customer Support Specialist
1 week ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looki ...
-
Customer Support Specialist
1 week ago
InTime Vancouver, CanadaAbout Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our te ...
-
Senior IT Support Specialist
2 weeks ago
Article Vancouver, Canada Permanent - Full timeSenior IT Support Specialist · Hi there, we're Article. We're an online furniture company creating remarkably better furniture experiences one sofa at a time. As the Senior IT Support Specialist, you'll play a pivotal role in ensuring the reliability and efficiency of our netw ...
-
Senior IT Support Specialist
2 weeks ago
Article Vancouver, Canada OtherHi there, we're Article. We're an online furniture company creating remarkably better furniture experiences one sofa at a time. As the Senior IT Support Specialist, you'll play a pivotal role in ensuring the reliability and efficiency of our network systems, provide advanced tech ...
-
IT Support Specialist
3 weeks ago
Imperva Vancouver, CanadaImperva a Thales Company is looking for an exceptional Helpdesk Engineer to join the Global IT Team. In this role you will be working in a fast passed environment by providing efficient, first line support in-person or virtually, through remote control software and/or over the ph ...
-
Sales Support Specialist
3 weeks ago
Medline Vancouver, CanadaSales Support Specialist ( Job Number: · SAL0103FS ) Primary Location · : US-SC-Columbia Other Locations · : US-SC-Charleston, US-SC-Greenville Description · JOB SUMMARY: To gain exposure to all aspects of the Sales Representative position, contribute to ...
-
Sales Support Specialist
1 week ago
Medline Vancouver, CanadaSales Support Specialist ( Job Number: · SAL0103J4 ) Primary Location · : US-MD-Baltimore Other Locations · : US-DC-SM - Washington DC Description · JOB SUMMARY: To gain exposure to all aspects of the Sales Representative position, contribute to efforts to ...
-
Peer Support Specialist
5 days ago
BC Centre for Excellence in HIV/AIDS Vancouver, Canada temporaryPeer Support Specialist · BC Centre for Excellence in HIV/AIDS – Hope to Health Supervised Consumption Site · Please note: Only Canadian Citizens, legal residents or residents with a legal work permit will be considered. · STATUS: This is a temporary part-time position · HOURS O ...
-
Peer Support Specialist
1 week ago
BC Centre for Excellence in HIV/AIDS Vancouver, CanadaJOB: · Reporting to the Clinical Operations Manager, the Peer Support Specialist (PSS) assists clients in supervised consumption as part of harm reduction. The PSS shares their own consumer knowledge and lived experience of mental illness/substance use and experience to assist i ...
-
.gif)
Learning Support Specialist
2 weeks ago
City of Vancouver Vancouver, CanadaRequisition ID: 41602 · Organization · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistentl ...
-
Trade Support Specialist
3 weeks ago
CC&L Financial Group Vancouver, CanadaWhat You Bring 1 to 2 years of trade operations experience in Investment Management or related field · Relevant education and certifications an asset · Proficient in MS Office applications (Word, Excel, Outlook and PowerPoint) · Effective communicator in both verbal and written ...
-
Learning Support Specialist
2 weeks ago
City of Vancouver Vancouver, Canada Regular Full timeRequisition ID: 41602 · Organization · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consisten ...
-
Bilingual Customer Support Specialist
2 weeks ago
Push Operations Vancouver, Canada**L'entreprise**: · Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients ...
Client Support Specialist - Vancouver, Canada - Ticketmaster Canada LP
Description
THE JOB
This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades.
WHAT YOU WILL BE DOING
Customer Service
Ticketmaster ONE, Host System & Access Control Support
Product Support
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
--
The expected compensation for this position in British Columbia is:
$24.00 CAD per hour.
