Technicien(ne) TI - Montréal - Le Groupe Maurice

    Le Groupe Maurice
    Le Groupe Maurice Montréal

    4 days ago

    $45,000 - $80,000 (CAD) per year *
    Description
    Mode de travail : Hybride (3 jours par semaine en présentiel)

    DESCRIPTION SOMMAIRE

    Le technicien en informatique est responsable d'assurer l'assistance et le soutien aux utilisateurs des technologies de l'information pour le Groupe Maurice et ses résidences.

    TACHES ET RESPONSABILITÉS

    Sous la responsabilité du directeur TI, le titulaire assumera les tâches et les responsabilités suivantes :

    • Répond aux demandes d'assistance des utilisateurs d'équipements informatiques, logiciels, appareils téléphoniques et autres périphériques techniques.
    • Assure le soutien aux utilisateurs en personne ou à distance au téléphone ou avec l'aide de logiciels d'accès.
    • Fait le suivi des requêtes et documente les interventions dans le système de gestion du service à la clientèle.
    • Contacte les fournisseurs de services lorsque requis pour la résolution des incidents.
    • Installe le matériel informatique et les logiciels selon les normes établies.
    • Participe à différents projets selon les besoins de l'organisation.

    Autres

    • Effectue, au besoin, toutes tâches connexes afin d'assurer la continuité et la qualité des services.
    QUALIFICATIONS REQUISES

    Formation requise :

    • AEC ou DEC en informatique.
    Expérience :
    • Au moins trois années d'expérience à titre de technicien en informatique, principalement comme agent au service d'assistance aux utilisateurs.

    Conditions de travail :

    • Possède une voiture et un permis de conduire.
    • Disponible pour voyager occasionnellement partout au Québec.

    Autres

    • Maîtrise les outils bureautiques les plus répandus sur le marché.
    • Maîtrise les aspects techniques des équipements informatiques et téléphoniques.
    • Démontre une grande habileté à communiquer de façon courtoise avec les utilisateurs.
    • Esprit d'équipe et professionnalisme.
    • Maîtrise de la langue française (excellente) et anglaise (fonctionnelle).
    • Dynamique et bonne gestion du stress.
    • Sens de l'organisation, autonomie et débrouillardise.
    * This salary range is an estimation made by beBee
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