Order Entry/customer Service Clerk - Stoney Creek, Canada - Del Windows & Doors Inc.

Del Windows & Doors Inc.
Del Windows & Doors Inc.
Verified Company
Stoney Creek, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Successful Manufacturer for over 35 years in the Window & Door Industry is looking for an experienced Order Entry/Customer Service Representative to join our dynamic team.


SUMMARY:

Receive, process, track and escalate sales quotes & orders through to delivery or pick up of product. Reporting to Customer Care Manager.


SPECIFIC RESPONSIBILITIES:


  • Answer calls and provide information to customers regarding, general inquiries and product training, status updates on quotes/orders, and troubleshooting for our online software
    Prefweb. Training provided on software.
  • Process all incoming orders according to product lead times and delivery schedule. Send all confirmations and responsible for any revisions made to order.
  • Provide customers with product availability and pricing.
  • Liaise daily with accounts receive orders and resolve problems with assembly instructions and product quality.
  • Coordinate rush orders/shipments with production manager or shipment scheduler.
  • Process warranty orders, process part orders as required.
  • Review orders for accuracy.
  • Work with Service Department on scheduling of appointments and product issues, often takes primary service call then directs accordingly.
  • Maintain orderly files and records and assist with general clerical and administrative duties as assigned.
  • Other tasks as assigned from time to time by Company.

PREREQUISITES:


  • Highschool/College graduate.
  • Understanding of math & measurement skills.
  • Must have a minimum of two years order entry experience in a window & door manufacturing facility preferred, or within manufacturing.
  • Must have a great technical aptitude or the ability to learn quickly in a fast paced environment.
  • Must possess the poise, diplomacy and maturity to liaise with numerous departments and handle customer complaints.
  • Strong Date Entry skills.
  • Excellent communication, organizational & interpersonal skills.
  • Proficiency in computers (MS Windows, Office).
  • Must possess strong keyboarding skills.
  • Must be a team player and able to work in a fast paced environment.

WORK ENVIRONMENT:


  • Office/manufacturing environment.

COMPENSATION:


  • Starting wage TBD based on skills and experience, especially if you possess window & door background.

Job Types:
Full-time, Permanent


Salary:
$18.00-$20.00 per hour


Benefits:


  • Company events
  • Extended health care
  • Onsite parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Work Location:
In person
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