Manager, National Member Data - Toronto, Canada - Canadian Manufacturers & Exporters

Description

TERM:
Full time


REPORTS TO:
Vice President, National Partnerships & Ontario Operations


LOCATION:
Remote


TRAVEL:
Travel as required in support of offsite CME events

***: The Manager of National Member Data & Analytics is responsible for managing the Association's CRM software and data to improve member retention, sales, and engagement. As the Manager of National Member Data & Analytics, you will play a crucial role in working with employees across the country to ensure the accuracy and consistency of our information and database. Some of your day-to-day responsibilities will include providing staff CRM training and support, membership reporting, generating membership invoices and CRM audits.


DUTIES AND RESPONSIBLIITIES

• Maintain and enhance all aspects within the CRM.
• Update and maintain member database with accuracy and consistency.
• Ensure data integrity and completeness through regular audits.
• Collaborate and support employees across the country to prioritize data entry efforts.
• Provide CRM staff training.
• Troubleshooting software or user errors that inhibit the efficiency of the interaction between people and technology.
• Responsible for reporting inside and outside of the CRM to analyze performance of various aspects of the CRM.
• Analyze and generate various monthly and quarterly member reports.
• Generate membership invoices and record payments.
• Strategically assess the performance of the CRM and identify workflow improvements; and,
• Other duties assigned.

COMPETENCIES AND QUALIFICATIONS

• A minimum of 2 years of experience in data analytics.
• Postsecondary education in a related field or equivalent experience.
• Proficient in relational database (i.e., Zoho), database administration, maintenance, and operations.
• Strong problem solving, business analysis and quantitative skills.
• Ability to pull data from multiple sources and formulate comprehensive and actionable reports.
• Experience in data entry and invoicing is considered a strong asset.
• Strong attention to detail with proven ability to selfcheck work to ensure results are error free.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office, expert in Excel with ability to conduct extensive data manipulation using pivot tables, formulas, and graphs.
• Proven ability to prioritize, manage multiple tasks and meet deadlines.
• Selfstarter with an ability to work both independently and as part of a team; and,
• Knowledge of and previous experience dealing with industry associations and the nonprofit industry an asset.

Job Types:
Full-time, Permanent


Salary:
$60,000.00-$65,000.00 per year


Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Toronto, ON M5E 1J8: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Toronto, ON M5E 1J8