Technical Support Specialist - Guelph, Canada - SLR Consulting

SLR Consulting

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Vacancy No

VN3478

Employment Type

Permanent

Contract Type

Full-Time

Advert

We are SLR Consulting (Canada), a 400+ team of environmental/regulatory professionals across the country. We are a leading consulting firm delivering over 30 technical disciplines helping our clients reach their environmental and sustainability goals. With over 25 years of experience, we are a recognized leader in environmental and advisory solutions.
As our new Technical Support Specialist, you will play an important role on a team whose work is essential to achieving this goal

We want someone who is:

-
An Accomplished Multi-tasker - you're comfortable working under challenging deadlines, and working through multiple competing priorities and projects across various locations, with a high-level of adaptability
-
Business Savvy - your understanding of IT goes beyond the technical function - you understand budgeting and project management, and can see how a strong IT department is integral to supporting the business goals of the company
-
Dedicated and Self-sufficient - you possess a strong desire and aptitude to embrace a continuous learning mindset, and are eager to promote a positive work environment - you're a strong team member, but also capable of working independently with little oversight

Job Description:

Success in this role will mean combining your significant technological skills and clientcentered mindset to help ensure that our internal operations are always running smoothly and efficiently, and that all our staff's IT needs are met

Responsibilities:

Provide user level technical support for computers, printers, and various hardware items
Setup and maintain user accounts and mailboxes
Assist with procurement, inventory, and implementation of new computer equipment and technologies
Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance
Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees
Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations
Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks
Daily check various logs (backup, etc.) and fix/report any issues
Work schedule includes oncall and after hours support on a rotating schedule weekend work may be required on occasion

Key Responsibilities
Here's what else you'll enjoy as part of our team:

Competitive total compensation package commensurate with experience
Comprehensive benefit plan and a suite of wellness initiatives
Fulltime, permanent role with flexible scheduling available
Opportunities for professional growth and advancement

Qualifications/Education/Memberships:

Bachelor's degree in Information Systems or Computer Science.
Minimum of five years of related work experience
Basic knowledge of current technologies available in the IT world
Familiarity with the following platform/technologies: Nutanix, Sophos routers, VoIP, Hyper-V, Azure, Exchange, and Office 365 administration
Previous experience with computer and printer maintenance and repair an asset
Willingness to work oncall hours as needed, including after hours and weekendsCountry
Canada

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