Night Auditor - Saskatoon, Canada - Saskatoon Inn & Conference Centre

Saskatoon Inn & Conference Centre

Verified Company

Saskatoon, Canada

8 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reports to:
Front Desk Manager

Department:
Front Desk

Principle Purpose of Job:

The Night Auditor is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services offered.

Also responsible for accounting responsibilities.

Organizational Structure:

The Night Auditor is responsible for working with the entire hotel to ensure customer satisfaction and a smooth operation of the Front Desk.

Key Job Responsibilities:

Night Audit

Ensures all express check outs are done
Liaisons with the security guards to resolve any guest noise issues.
Prepare Registration Cards for next day arrivals
Inputting all departmental daily sales
Balancing all credit card machines to daily sales
Prepare confirmation slips, including postage
Process guarantee noshows
Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary ensuring all required documentation is obtained.
Completes inhouse bucket check as well as performs account over limit checks.
Runs computer through nightly processing sequence to reset for following days use in balancing of applicable functions.
Audits, records and balances all food and beverage income (postings and charges).
Audits all banquet tickets before postings, verifying the accuracy of the calculations and attaching most recent information.
Prepares and transmits credit card deposits.
Processes all city ledger work to accounting.
Program wake up calls
Update function board

Customer Service

Meet and greet all customers and guests in a friendly and professional manner at all times
Strive to exceed customer expectations by providing exceptional customer service
Provide extensive knowledge of Saskatoon and surrounding areas attractions to all customers and guests
Provide extensive knowledge of all products and services offered.
Keep well informed of hotel events through log book, function sheets, and memos on a daily basis
Protect privacy of guests, ensuring names and room numbers are secure
Secure customer and guest's valuables, utilizing safety deposit boxes
Welcome feedback from all customers. Report customer concerns or complaints to supervisor or Manager on Duty immediately, if resolution is not attained
Offer to assist with luggage upon arrival and departure

Operations - Manage hotel at 100% occupancy

Handle all hotel bookings through established reservation system, following proper procedures
Knowledge of all procedures and policies (i.e. cancellations, no shows)
Operate hotel's switchboard and message center including knowledge of voice mail
Check with night auditor to ensure special requests are handled
Print copies of arrival and departure reports for current day
Stock and organize stationary at front desk
Check in hotel guests, hand out keys, passes, cards, etc.
Check out hotel guests, issue receipts and handle customer billing
Have extensive knowledge of safety procedures, including fire and pool emergency procedures
Operate fire annunciator panel, as required
Coordinate deliveries for bellman, including ordering flowers for packages
Ensure proper procedures are followed when using the fax and photocopier machines
Do accurate cash outs at the end of each shift, while following proper cash out procedures
Operate credit card machines
Filing history documents, following proper procedures
Gift certificate sales, encouraging up selling
Knowledge of DMX Signal Strength music system
Stuff envelops, clean the back office
Back up documents as required

General

Communicate any maintenance required to the maintenance department
Demonstrate a commitment to maintaining high standards
Maintain constant communication levels with immediate supervisor
Any other job duties assigned by the Front Desk Manager or supervisor

Hours of Work:
Shift work is required

Qualifications:

Able to take on leadership role
Work independently and as a team player
Professional attitude at all times
Neat in appearance
Follow all policies and procedures
Knowledge and implementation of safety procedures

Grade 1

Problem Solver
Task orientated
Attention to detail
Strong data entry, analytical and communication skills.
Must be proficient in Microsoft Word, Excel, network systems and accounting software.
Able to prioritize and meet strict deadlines.
Flexible, positive and energetic with the ability to work under pressure.
Has an understanding of customer service and is able to implement it on a day to day basis.
Hospitality experience preferred.
Accounting knowledge an asset