- Welove books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our souland GreatBooks are JUST the Beginning...
- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
- Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo's mission while incorporating both physical and online channels to meet the customer needs
- Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
- Ensure the team is well informed about the products that Indigo carries, promotions and programs
- Support the planning, prioritization and execution of the work you and the team are doing
- Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
- Practice and role model Feedback and Coaching - The Indigo Way
- Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent
- Contribute to the development of CER talent
- Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Embrace and role model change
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 Hours a week availability that includes days, evenings, and weekends and could include early mornings and holidays
-
Customer Experience Leader
4 weeks ago
BDO Canada Full timeBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. BDO Canada is looking for a Ceridian Dayforce HCM Team Lead to join our ...
-
Senior Full Stack Developer
2 weeks ago
Martyn Bassett Associates CanadaAbout the Client: · Our client is the market leader in the home inspection industry across North America. Building on a foundation of brand recognition and profitable growth, our client is making moves to position themselves as a leader in the PropTech category of SaaS solutions. ...
-
The Conference Board of Canada
3 days ago
Arlington Partners International canada, CanadaThe Conference Board of Canada ("CBoC") is the leading independent not-for-profit, applied research organization in Canada. By equipping Canadian leaders with thought-provoking and compelling research insights, CBoC has played a critical role in shaping the evolution of Canada an ...
-
Python Backend Developer
2 days ago
Applicantz CanadaRemote work in PST hours. · Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environme ...
-
Web Developer
15 hours ago
Applicantz CanadaVISA SPONSORSHIP IS NOT AVAILABLE. Remote work from any time zone within Canada. · Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progres ...
-
Human Resource Business Partner
3 weeks ago
Wipro canada, CanadaWipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them s ...
-
Martyn Bassett Associates canada, CanadaAbout the Client: · Our client, a North American venture-backed HR tech software organization, which has scaled to $100M ARR and a workforce surpassing 400, is pursuing ambitious growth. · The Opportunity: · We are looking for a Vice President of Product Design & User Experience ...
-
Director of Project Management
3 weeks ago
ZIRO Canada*La version française suit* · *Accepting applications from across Canada* · Customer Experience | Anywhere in Canada | Full-time Permanent · You made it here and we're glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to ...
-
Release Train Engineer
3 weeks ago
HCLTech CanadaPosition: Release Train Engineer · Working Location: Remote but expected to work in EST time Zone · We are looking for strong Lean Agile practitioners to play a Servant Leader and Release Train Engineer for our Large Scaled Agile Transformation. In this learning journey your role ...
-
CEO & VP Coach ( Remote )
3 days ago
Stanley House Consulting canada, CanadaAre you ready to transform your leadership and business acumen into a significant role that impacts the Canadian Businesses ? · Leverage your extensive experience and entrepreneurial spirit to mentor future leaders and drive substantial community impact. This opportunity allows y ...
-
Living On Ireland (Island) Time canada, CanadaSeeking an Inspiring Chiropractor to Join Our Team · Are you a dynamic and motivational individual who has a true passion for personal development and developing leaders? · If so, we have an exciting opportunity for you · Leadership Coach · We are in search of a dedicated and ent ...
-
Back End Developer 2024-06-04
2 weeks ago
Applicantz CanadaVISA SPONSORSHIP IS NOT AVAILABLE. Remote work, PST/CST time preferred · Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive cultu ...
-
Human Resources Business Partner
3 weeks ago
The Salvation Army in Canada Canada $65,011 - $97,517About The Salvation Army · Mission Statement · The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. · Vision Statement · We are an innovative partner, mobilized to share hope wherever th ...
-
VP, SMB Sales Enablement
3 weeks ago
J.P. Morgan Canada TEMPORARYJob Description · Reporting to the Head of SMB Strategy & Support Ops, this high-impact role will be responsible for coordinating the execution and delivery of a wide breadth of sales strategy and enablement initiatives that will drive effectiveness and nimbleness of the SMB Sale ...
-
Digitive CanadaOur Client is a leader in building software that drives their customers business, for enterprises and software product companies with software at the core of their transformation. · We have an urgent need for a QA Automation Engineer for one of their large engagements. Please sha ...
-
Human Resources Business Partner
1 week ago
The Salvation Army in Canada canada, CanadaAbout The Salvation Army · Mission Statement · The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. · Vision Statement · We are an innovative partner, mobilized to share hope wherever there ...
-
Human Relations Business Partner
1 week ago
The Salvation Army in Canada CanadaAbout The Salvation Army · Mission Statement · The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. · Vision Statement · We are an innovative partner, mobilized to share hope wherever there ...
-
Human Resources Business Partner
3 weeks ago
Fuel canada, CanadaIl y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d'être. Et si des défis surgissent ? Parfait relevez le défi. Chaq ...
-
Conversation Bot Engineer
2 weeks ago
Quantiphi CanadaAbout Us: · Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud ...
-
Country Manager
2 days ago
Kester Search Group, LLC ® canada, CanadaKester Search Group is excited to represent one of our clients that is hiring a Country Manager to develop its Canadian sales and marketing strategy. · More details about the role: · Opportunity to help a U.S. market leader expand into Canada · This role will develop & expand rel ...
Customer Experience Leader - Canada - Indigo Books & Music Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Current Indigo employees should apply through the Internal Mobility page using your @indigo.caemail address.
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We playby the following rules:
Job Description
WHAT YOU'LL DO:
The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store's sales plans and long-term desired outcome of profitability and growth. In this role, you'll:
Qualifications
WHO YOU ARE:
Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources atSupport- if you require an accommodation at any time during the recruitment process.
#J-18808-Ljbffr